Cayuga Primary Care | Ithaca Mall - Ithaca (NY)

Matthew Ocean I recently ended up going to the ER at 9:30pm on a Thursday night. I was in excruciating abdominal pain, and seen after only waiting a half hour or so. While it took a while to get imaging done, the ER staff were all so kind and helpful. Doing what they could to try and relieve my pain and give me fluids. Once imaging confirmed it was my gallbladder, I was given an anti-inflammatory that helped immensely bring the pain down from a 10 to a 3. After a couple hours I was taken up to my official room and would be having surgery in the afternoon. Nursing staff overnight was so sweet, and checked on me often, but not too often where I couldn’t get some naps in. In the afternoon I was brought down to surgery and spoke with the surgeon, anesthesiologist, nursing staff, ER techs, etc. They explained everything to me and answered any questions I had. Don’t remember a thing after being wheeled into the operating room. When I was brought to my room, once again the nursing staff was so amazing to me, up until my discharge the following day. To summarize. Crouse Hospital and staff really helped me so much in an emergency situation. Everyone from the doctors, nurses, anesthesiologist, ER techs, medical technicians, nursing assistants, to even the sanitation staff and the staff who takes food orders were all seriously so incredibly gentle, caring, and sweet to me. No hyperbole, EVERY medical staff member treated me with the utmost kindness. I hope I don’t have to go to the hospital again anytime soon, but if I’m still in Syracuse, it’s Crouse. Thank you to everyone from the hospital who helped me.

Nicholas McIntyre This is hands down the worst doctor weve ever had the displeasure of going to. My wife made an appointment with him because she wasnt feeling well and was having migraines. Instead of examining her he said "well ur having a panic attack and all your symptoms are due to anxiety" and then proceeded to call an ambulance to take her to the auburn er to get a CT scan. We proceeded to spend 10 hours in the er just for the er doc to finally tell us that she had a simple sinus infection something that could have been figured out in a 10 minute exam by doctor duckett if he cared to do an exam and not just write her off as a panic attack just because she was crying from the pain of her migraine. Doctor duckett has no bedside manner and does not care about his patients.

Alex Somerville I was treated on November 25th for lung issues that made me pass out. The staff was not as slammed as hospitals can be,nthese days. I received empathy, professionalism and understanding. A nurse practitioner names Josh and a RN named Kelly were fantastic. Thank you to them. Life isnt easy for some of us. They cared and they were very sweet. My ailments were treated and I am home resting

Mary Estes He spent 45 minutes with me explaining my issues with arthritis in my knees. So attentive and down to earth. Highly recommend

Rick Smith I was there on December 5th and I was very impressed, probably the best experience I have ever had in a Doctors office. I arrived a few minutes early and they brought me right in. Everyone was so kind and professional and knowledgeable and organized, I really couldnt get over it.

Peggy Eastman I searched for a dr that would actually listen. I travel an hour to see Dr duckett. Well worth the drive. He is always so kind and takes time to make sure everything in my life is going well. His office staff is friendly and efficient. My husband and I both go to him and my kids go to him after they age out of the pediatrician. Love that they do blood work right there in the office. Saves multiple trips out and I’m guaranteed the results are seen promptly.

Mark Huller I went to the Syracuse VA for X-rays on 1/16/2025 and it was a walk in appointment. I was called within minutes of checking in. Dawn, the technician was very professional and knowledgeable. She was very pleasant and friendly and I had a very nice interaction with her. I have always had positive experiences at the Syracuse VA, but Dawn went above and beyond in her duties. She should be recognized and commended for the care i received and Im sure others have had just as positive experiences. Dawn is a good example of how people should be treated and cared for. She is s good role model for others to learn from. Thank you Dawn