Bon Secours Medical Group, Goshen Medical Associates, Goshen - Goshen (NY)

Sharlene Anderson Front desk clerk Evelyn rude and not helpful. Upon initial approach she did not acknowledge that I was standing at her desk. After finally acknowledging me she asked for my insurance and sent a link to register for the scheduled appointment. After waiting serveral min she states there was an issue with my insurance (1199). She asked that we call the insurance company to confirm it was active, I asked her to also call while we were calling, she replied they (the insurance)will not speak to her. Lie number 1.. as there is a provider number .. she finally calls after i attempted to call the provider portion, she hung up saying there was a 20 min wait and she had calls to make and patients to attend to.. we were the only patients in the waiting room, lie 2..., said she had calls to make to contact patients, but didnt make one call, lie 3. I should have read the reviews prior to scheduling my baby to coming here. After waiting 42 min she finally calls someone to find out there is an issue with the system. Very unprofessional. As a new patient this was not a great experience I would never recommend anyone to come here.

Brianna Best From check in to picking up our daughters medication was 30 minutes. I cannot say enough good things about the check in staff, Jessica the RN, and NP Nicholas Acierno. Our toddler has a fear of anything medical and they were all so patient. Its hard having a sick kid and having great/understanding staff makes all the difference on a holiday weekend. Each and every time we are blown away with how great your urgent care staff are but today really stood out to us. Thanks again for helping our peanut feel better!

Gerard Sudol True to my past experiences with Dr Fried, during my latest visit with her, she was friendly, efficient, and knowledgeable. She answered my questions in a way I could understand, and provided treatment she deemed appropriate. I will continue my dermatological check-ups and care confidently with Dr Fried.

Mary Bonner They changed hands and what is happening now is absolutely criminal. You cant get anyone in the phone. You cant get a medication refill. You cant get through to radiology. I have the best doctors there, but these cuts and changes are going to cost somebodys life. Staff blames the new computer system but you cant tell me there was zero training prior to the start of it. There are long lines to check in. The scanners are unplugged so why are we being bothered to preregister for an appointment. And forget about getting an appointment.... Everything is booked solid. Things sure have changed - for the absolute worst. This is the stereotypical takeover of a great medical center by a corporation looking to make a buck by cutting services, staff & care.

Vlietstra Sandy The Nurses, PA and staff were very knowledgeable and compassionate in their care towards me. I was in quite a bit of pain due to a fall caused by the ice. Thank you so much ladies!

P H I have never seen nor experience a more horrible emergency room. The nicest thing about this place is the exit sign. I went in the morning and shouldve known after seeing an elderly lady cursing as she left that they didnt help her and that she needed to go to another ER. The decor, the layout, the check in felt 3rd world. The floors were dirty the EKG room is dirty and cluttered like walking in someones dirty closet. I saw people come in with trauma,bleeding, bones out of socket, horrific vomiting amongst and one man were made to sit in excruciating pain to wait for a room. After waiting for 3 hours without being seen I left. Im okay with having more critical patients seen ahead of me but I would never recommend anyone go there. The older man and his wife sitting there with a dislocated shattered bone said it best with tears in his eyes, "You cant this place an EMERGENCY ROOM." They need to close it down, restructure, hire and renovate. Dont take anyone you love there.

Danielle DeGroat Dr. Shah the Ob is excellent!! I have used him the most. Very attentive to my needs with an amazing bedside manner

Arquelio J Vega Dr. Ahn is the best! Hes been taking care of my eyes for a good while now, and when these cataracts left me no choice, Im glad it was him. The difference is night and day (sorry for the pun), I can see so well its like being 16 again!

Kevin Mitchell I saw Dr. Plumer and he was an absolute pleasure. Maybe the best visit I’ve ever had with a doctor and especially a gastroenterologist. I felt listened to, understood, and taken care of. Dr. Plumer took his time and I didn’t feel rushed at all. He knew exactly what was going on and took such excellent care of me that I can’t recommend him enough. Best gastroenterologist in Orange County !!!!