2 /5 Vicka Matsuka: It’s funny how their website states how they are so “customer oriented, everything is about customer’s satisfaction”… well in my opinion best customer care is when the service is high quality and wastes the least amount of the customer’s precious time.
You can see how my pedicure looked after going to this salon. The first set of photos is made in the salon RIGHT AFTER the service, the second set - at home several hours later…. First of all your regular polish is obviously very low quality, I’m not blaming the technician, it’s not her fault, the polish is terrible. But what happened is that they had only one pedicure technician on a fully booked Sunday and for some reason only she could fix my nail polish but she was already busy with the next client. I believe that when the customer service is truly good, ANY technician can step up and fix the problem, but no, they told me to wait till my technician is free which is a waste of my time and I couldn’t just sit and wait after already being at the salon for 2.5 hours. Respect your client’s time. They did offer me to come any day in the next 7 days to change the polish but that’s even a bigger waste of my time!! Plus I was leaving for vacation the next day. So yes I went to my vacation with these nails.
My manicure looks pretty good however the technician was a bit too rough with the machines and her station was pretty filthy. Never coming back to this place. 120$ for what you see in the photos is pretty ridiculous.