The Best 18 MEDICAL SERVICES near Geneseo, NY (Part 2)

Taylor Wallan My Dr here refuses to refill my medication Ive been on for 5 years. I also came here SEVERAL times for ear pain last year, I was told I have fluid in both ears, most likely a double ear infections. They were supposed to send meds to my pharmacy but never did.. The pain has only gotten worse, & I now have a hard time hearing at all. This place is nothing but neglectfull.

Kara Nash Just came in for a concerning rash and was immediately talked down to and told it is “probably just bug bites”…I am so far from home and was given not an ounce of respect from provider Amy Bridge who was immediately sarcastic and rude to my situation. I am never coming back here ever again. EDIT My boyfriend had the same thing (he gave it to me) and went to a real doctor who told him he had a bacterial staph infection and needed antibiotics. I can’t believe this woman is any form of practitioner or prescriber she should never be in a position to diagnose people or talk to patients that she obviously has no care in the world for. What a joke.

Lynette Slover I was suppose to get a allergy shot today but no one bothered telling me the shot serum had expired!

RachaelLynn Dr.Adam was excellent. We were never rushed. He was kind, knowledgeable and patient. He is top notch. The staff is friendly and professional, too. They all went to great lengths not to cross contaminate and sanitized hands when entering!!!!

Alicia Werner We had 2 ER visits within 5 days for 2 different reasons. Both visits were wonderful and we got right in. The front desk was easy to work with and both times we walked straight to a room. The nurses were great and Dr. MacKay was wonderful. Everything was explained well and my kids felt really comfortable even when getting stitches. Thank you, Hammond Henry ER for making our back to back visits easy going. I love having a great ER close to home.

Debra Morrone My recent visit to the emergency room at Hammond Henry Hospital was extremely disappointing. The staff, from the nurses to Dr. Stephanie, were rude and disrespectful. They showed no compassion or empathy during my time there. One particular staff member even refused to show her name badge and deliberately flipped it so I couldn’t see her name, despite my multiple requests. This lack of professionalism and courtesy was unacceptable. I expected much better care and treatment, and I hope the hospital addresses these issues to improve their service for future patients.

The Kennedy Real Estate Team This past weekend I had a mishap that lead to an ER visit. From the time I walked in the door, until I was discharged, Dr Wronecki and the staff at Orleans Community Health - Medina Memorial Hospital delivered professional and courteous service. I was in and out in a very reasonable amount of time, too. And, their exemplary customer service did not end when I walked out the door, as Dr. Wronecki followed up with a call to me a couple of days later to see how my wound was healing. Kudos to everyone at MMH that made my visit to the ER as smooth as possible.

Evan Squires Wow, best ER experience I have ever had (strange to say). I was checked in and was talking with a doctor within 10 minutes. All the staff were incredibly kind and ensured I had the best care. From walking in to leaving I was there for less than 1 hour, absolutely incredible. Longest part of my excursion was waiting for the pharmacy to have the prescription ready across town. 10/10 would recommend, but hope I will not be requiring their services again.

Gwen Mensinger The doctor himself did great , asked questioned, listened. The bad review is for office personnel. Unorganized, no concept. My appointment was two weeks ago, was told she was off until Mondayvthen she would schedule my cat scan on my sinuses, now two weeks later I’ve heard NOTHING! I had ear aches a month prior to being referred, 2 antibiotics no results hence referral. Now I’m three months out same problem no results. Waste of time loss time from work for nothing. Office is very disorganized. Doc do new interviews your front service is killing you!

Laurie Roper Extremely unprofessional. My husband can barely STAND because of a concussion and broken nose. They asked us to be here at 1230 to do paperwork. Medical transport dropped us off and now we are standing outside waiting because theyre on lunch break. Obviously everyone deserves a lunch break, but dont tell your SICK AND INJURED patients to be there at a certain time, of you arent even going to let them come into the building to sit down.

Tiffany Wahl If you want to go somewhere that can’t figure out what’s wrong, won’t listen to the patient or family and has nurses with egos the size of Texas that insist they know better and refuse to listen when the patient advocates for herself on something as simple as using a heat pack being the only way to get a blood draw on her while going through this unknown mystery illness then go here. And if you want a chemical burn from them being in a rush and covering the failed blood draw spot before letting the alcohol dry. Also keep an eye out the window, might see the drone they have peeping in your windows! (A couple nurses were fantastic but about half on PCU including the charge nurse Valery were absolutely embarrassing on how they treat patients. For the charge nurse to storm off when the patient advised that she needs a heat pack to get a blood draw in current state because she had too big of an ego to use one then retaliated on the patient when coming in to do the next test was more than an embarrassment to the hospital. Maybe they are too used to patients on that floor not being able to speak. Also the focus on the patient not having personal items out taking priority over taking care of the patient was another embarrassment. Food was hardly edible for patients or in the very over priced cafe they have compared to multiple other hospitals recently. A week later still waiting for the patient advocate team to call back.

Sandra Ramirez The maternity department at Highland is exceptional. The nurses are so kind and attentive. They answered all of my questions and did their best to attend to our needs given such a stressful time. The doctors are also available to answer questions and explain whatever process is next. It is important to understand that as patients in a busy hospital we should not be entitled to receive care at the snap of our fingers. We must be flexible an understanding with the busy staff who is trying their best to serve all.

Jan Holmes While quite ill, I had a wonderful team of nurses and a doctor. Thank the to McKenzie S, Raven, Erin, Jessica, Regan, Paula Shaw and Dr. Ingram! You took such great care of me, very professional, knowledgeable. Unfortunately I had to be transferred to Strong, but I had a great experience with this incredible group of Nurses and Dr Ingram

mark greene I just took my husband to the emergency room at Dansville hospital in New York. I had to take him to the emergency room because he was hurting so bad in his stomach. We got there around 3:30 AM this morning. I have never been to a hospital where you have to ring a bell for Service. And then you get this young smart Alec person, come to the desk. With an attitude. I don’t need no attitude that early in the morning. Especially when my husband is in pain. I do not recommend that hospital to no one. From 12 AM to 7 AM. You have to ring a bell for Service. What are they doing in the back sleeping . And again, I do not recommend the hospital to nobody. I gave them one star. That’s all that Hospital deserves. And when that young smart ass guy came out. He said we don’t sit out here all night. It’s an emergency room. Somebody should be sitting there when someone is brought into the emergency room to be ready to help somebody. I rang that bell and rung that bell. And then I finally started saying hello hello hello and he come out with an attitude. Well, I gave him an attitude right back. Again it is ridiculous. Hang up a sign that states from 12 AM to 7 AM. Ring the bell for Service. I guess they go to sleep in the back. That’s what they do probably You have a job to do. Not to go to sleep in the back.

Ed Mendoker My journey started 3 months ago with a trip to the ER and ended with surgery last week, every step of the way I was treated with compassion, from the ER nurses and doctors to the cleaning staff!! The only reason I rated my experience at 5 stars is that’s as high as it would go.

aren Horrible. Not that this review will do anything but…. In what world do you check a patient into a broom closet room, take their temperature, asked 4/5 questions, take a nose swab and tell someone to go back into the waiting room for OVER AN HOUR. Yes I have been sitting here for over an hour at the time of writing this . And I’ll gladly update this when we finally hear something. Not one thing has been said to us since they told us “ok we got the nose swab please go back to the waiting room”. Update 1: another person came in 30ish minutes after us, and proceeded to get checked into their broom closet and instantly got a room. You guys do know people see this right? Update 2: after 1hr 40 minutes we get put in a room. Let’s see how long the next wait is. Update 3: gave us aspirin and called it a day.

M W Clean rooms, single rooms wonderful staff, ER was really overcrowded once we got on the floor was significantly better. They had great staff and the options for meals for families and employers was so much better quality then RGH. Would go back to Unity without a doubt besides ER.

olivia cook my roommate was there from 9:30 pm to 3 am with a concussion and possible broken wrist and the most help she got was an ice pack and a bed. we left because they said it was gonna be like a few hours before she actually got help

Erin Johannsen Went there for general symptoms of lethargy and ear problems. Front desk woman was wonderful I wish I could give her a sole review because it would’ve been 5 stars. The provider looked at me for two minutes, said I had a tube deficiency in my ears (I don’t I’ve gone to the same ENT since I was 2 and have never been told that) and then wrote me prescription for antibiotics just in case it “didn’t go away on its own”. After knowing that I wasn’t treated well, I went to RRH and was tested for COvID and the flu. Low and behold I have influenza A. Absolutely useless facility.

dana meierer I had extreme ear and throat pain, which made me think I had strep as I have had this numerous times in my life. The ladies that checked me in up front were amazing. They took the test said it came back negative and to take Tylenol for the ear ache. The next day I get an alert on mychart, I call to verify and the Dr explained what it was then proceeded to tell me again I didn’t have strep and when I told her that it feels like I do, I was told to have a nice day.. I won’t be bothering to visit or recommend this place with that poor attitude. Way to make people feel like they inconvenienced you by making a phone call and had 1 question, just 1 simple question! As the Dr, I hope you’re embarrassed of yourself with your piss poor attitude.

Rachelle Treat I cant speak for the the rest of the hospital but the midwifery group and the birthing floor are amazing! I just had my second baby born here (birthed my first at strong and it was horrendous). The staff are the SWEETEST and got me through 2 tough pregnancies. Wonderful group of people!!

Nicole Markle Just got home from yet another traumatizing nightmare in this ER. I told the ambulance I wanted to go to St. James but they insisted on taking me here. Upon arriving they are asking the 100 questions that should already be on file in their computers. Even when I tell them I NEED to use the restroom. When I finally get to the shared toilet, the nurse informs me that was the only toilet available. There’s feces all over the inside AND outside of toilet. I can only imagine what I was seeing on the floors. I told her I couldn’t use that bathroom like that. The nurse informs me it’s the only bathroom. I ask her to ask someone to clean it. She looked at me like I was nuts. Keep in mind…I’m here because I’m 80%sure I’m passing a kidney stone and the pain was excruciating. Causing me to have chest pains, numbing of hands and feet, sweating so bad my clothes were soaked. She cleans toilet. Or at least cleaned it good enough for her. At that point I had no choice…I had to try to urinate and pass this stone. The little urine that did come out was dark brown. I ask the Dr to test it for blood. He informs me he has to send it to the lab for that. Why can my primary Dr test for blood right in their little office but a ER doesn’t have that ability? He says “if it’s that color it probably has blood in it.” As I’m waiting in the er room I can finally open my eyes and focus on my surroundings. And that’s when the fear set in. Blood and or bodily fluids on the floor. The bed they wanted me to lay in, thank goodness I physically couldn’t lay down, had what appeared to be crushed insect parts, and ALOT of animal and or human hair caked on the sheet and pillow. The floors….well the floors were caked in what looked like dried blood. Why is it every time I’ve ever come to this ER, whether for myself or a family member, it’s been a horrible experience? The nurses we encountered were beyond rude and almost made us feel like we were a burden for coming there. As I left I said “I’d rather die on my couch than ever have to enter this place again.” At this point…I honestly feel that University Of Rochester would be better off closing this ER. You can travel 15-20 miles south to St James ER and get the care and respect you deserve. And St. James does a great job keeping their facility sanitized. DO NOT TAKE YOUR LOVED ONES TO NOYES ER!!!!!

Tiffany Nvnez Went here with my 15 year old son who has a broken nose. He can’t even breathe out of his right nostril. We saw a Nurse Practitioner. He needs extensive repairs. They said they won’t help him until he turns 18 years old because “he is still growing”. So he must suffer for 3 years. In the meantime, I was told that the doctor will not be in for the next 6 months and we will see the doctor at that time. In the meantime, they said put him on Flonase for 6 months. Flonase is for seasonal allergies and occasional use. Using it everyday for 6 months will cause serious side effects. This ENT location doesn’t really care about their patients’ health. We are going to take my son elsewhere for a second more professional opinion. If you can, I suggest you go to a different ENT.

Zac Coffey Worst answering service ever was dealing with a medical emergency and they refused to give the doctor my message because I’m a “new patient” when I was literally referred to them and told to call them asap so I could get in because I cannot eat. Absolutely wild

Dawnna J Slocum Do not go to Dr. Walters. He spends the entire time googling things. Its all about his ego not you. He calls at 7pm on Friday nights over things that could be mychart nessages. My last time there he freaked on me for asking about his favorite sports team. Staff admitted he has a lot of bad days. I specifically told the office manager Dr. Walters was not to contact me and he continued to. The office manager grossly mishandled the situation and they refused to let me go to a different doctor in the office. I switched to UR and it was the best thing Ive done!

Tom preston One of the most egotistical, judgemental, hypocritical people to walk the earth. Does not listen to pacinents concerns. Do not even think of going there