The Best 18 MEDICAL SERVICES near Batavia, NY (Part 2)

marty fly The front desk people on 9/20/2024 at 9:30 a.m. on rt.98 near thruway location, could be more friendly. Not a single pleasantry from any of these women. Seems like theyre not in a very kind mood. Toward anyone ! In a position that requires courtesy and kindness, they lack all of the above. I may find another health provider because of this !! As this is not the first time Ive witnessed this. .

Patrick ODonnell I recent had a medial emergency in where I was taken by ambulance to United Memorial in Batavia. From the moment I was brought to the ER to the moment I was discharged 5 days later, everyone from the nurses, doctors, surgeons, and even the cleaning staff and employees that delivered food, I was treated with respect and care. Everyone was there for my recovery and to ensure I was comfortable and understood everything that was going on. This is my first experience with any real medical emergency, and to say that I was scared was an understatement. Being away from family and my children was rough, let alone worrying about the outcome of my health. Everyone made me feel supported and like it would be okay. Even the night nurses who came to check on me and swap medications were always so wonderful, answering my questions and helping me get through my ordeal. I would recommend this hospital to anyone in my life, and appreciate all theyve done for me on my road to recovery.

M. L Usually wait for an unreasonable amount of time and they always let people who get here after you in first. Thats even if you get an appointment. Always rescheduling. Wanted something closer to home but this is ridiculous. Find a real doctors Office. Dont come here.

Alisa M Oldacre I had high hopes when I first started going here for care. The two resident physicians, Dr. OLoughlin and Dr. ODonnell seemed so caring and understanding. However, the supportive staff is seriously lacking people skills and organizational skills. Portal messages are often ignored for days or weeks. Trying to get an urgent care appointment is beyond difficult, and the practice keeps shifting the resident physicians from location to location; so continuity in your health care is not very good. I was taken off of my blood pressure medication in June, and the doctors did not monitor my BP as they should have. On 12/21, I experienced a stroke like episode, and when I called the office scared and looking for help, the nurse blew me off. To this day, they have not addressed the blood pressure issue, and refuse to respond to my concerns regarding it. I had finally had enough of their lack of care, so today I contacted another primary care provider. Not only did they accept me as a new patient, but they saw me immediately today. The staff was professional and attentive, and they did everything they could to make sure my concerns were heard, unlike Batavia Primary Care. I do not recommend Rochester Regional or Batavia Primary Care, they just dont seem to care about their patients.

amanda Krzyzanowski Dr Matthew Steele Battaglia needs to find a new profession! He is the rudest, most arrogant ER doctor ever. This is the 2nd time Ive had the same experience with him. My daughter was seen last night for severe abdominal pain. Suspected appendicitis. After a CT scan, it was determined that it was an ovarian cyst, possible torsion of the ovary. She was in extreme pain. He informed myself (female) and my daughter, that ovarian cysts dont hurt, and it must be gas. He told us the ultrasound was normal when in fact it was not. It was a complex cyst and needs to be addressed. Her pain was so severe, her body was trembling and her teeth were chattering. He also dosed her with Haldol instead of a repeat dose of morphine like he said he was going to, as he stated he usually only gives pain meds for broken bones! I advised him to let me know when he grows ovaries and let me know how a cyst feels and we left with her vomiting.

Kendall Neidert 33 minutes from the time I walked in to the time I left for a x-ray. I was given a tip to go for x-ray in the morning, when blood labs tend to be busy. I have also been here for mammogram appointments and been very pleased.

Jlabash21 They forgot me in the ED until I walked up and asked after 6 hours of waiting how it was looking for me. And they responded “no one took you back to a room yet?” Then immediately got me back. Spent the whole night in the tent with it smelling like people defected on the floor. The tents bathroom-pipes froze so if you needed to go to the bathroom you needed to walk through 10 degree weather to use the lavatory inside the ED. I’m a breastfeeding/ pumping mom and the ER let me store my expressed milk in a designated fridge with labels. However when I was moved to the observation unit they brought me a plastic container of ice and said this is how they do it on this unit and they don’t think the ER should of allowed me to use a fridge. Breast milk is suppose to be below 40 degrees, without knowing exactly I cannot guarantee my breast milk is properly stored. Not a good look, lactating moms beware !!

Rayleigh Staba I want to express my heartfelt gratitude for the exceptional care I received at Strong Memorial Hospital. I arrived with severe nausea, vomiting, diarrhea, and abdominal cramping. After thorough evaluation, the team diagnosed me with gastroenteritis, that likely caused an esophageal tear, which resulted in air entering my chest where it should not have been. Throughout my stay, every member of the staff was absolutely wonderful, showing patience and compassion, even when dealing with challenging situations involving law enforcement. I was particularly touched to see some staff come in on their days off just to check on me, demonstrating their genuine commitment to patient care. While I noticed that some patients faced longer wait times, it was clear that many of them had visited the ER when urgent care or a primary doctor would have been more appropriate. This congestion, though unfortunate, did not detract from the hospitals overall efficiency and care quality. Overall, my experience was one of the best Ive had at any hospital. Thank you to everyone who played a role in my recovery!

CHARLENE BOAS On 1/30/25 at 6:30 pm, i went to urgent care for a laceration that had not stopped bleeding after 2 hrs. After signing in, I was seen by an RN nurse and then an NP. Both were very professional, friendly, and put me at ease. The NP was able to stop the bleeding, wound was wrapped and follow up instructions given. I realize the wait time is dependent on patient volume but I would not hesitate to recommend this urgent care or return myself if needed. Im glad there is an alternative to the emergency room.

Megan Dawson Had a 3.5 hour wait for my 4 year old son. The nurse ask my son if someone at home hurts him. While waiting to see the doctor my son needed tissues, they had none in the room. I stepped out and someone said "your next we will be right with you," assuming I was going to complain about the wait. Then I was judged by the PA for bringing him in the first day he was sick, and I "shouldnt push antibiotics. This is what I do for my children..., it has to run its course." But then the PA was also usept that we didnt want to have him tested. I felt judged as a young parent no matter what I decided. Staff was very cold and unfriendly. I will never go back there.

Brooks Cressman I had surgery on my foot at the hospital (on Portland Ave) on 1/16 on an outpatient basis. I found the staff to be wonderful, caring, thorough, communicative, and friendly. Someone had entered my name backwards in the system and the nurses quickly had it fixed and new labels made up. I felt very well taken care of and comfortable - which is so important because surgery can be quite anxiety provoking. My surgeon spent time with me before and after the operation, and the anesthesiologist went over everything with me before the procedure. The work to be done was clearly marked on my leg. Several nurses were involved in care and all were friendly, calming, efficient, and thorough. Afterwards, I was in the recovery ward. They brought all my belongings and had them right next to me, brought my choice of something to drink (water), and went over the discharge instructions. They waited to release me until all the discharge procedures were completed, and they were comfortable with my full recovery from anesthesia. Access to and from the hospital was easy. I am very satisfied and recommend the hospital to anyone.

Avonnye Henderson I wouldn’t even bring a dying ANIMAL here. I called to check on the status of my little cousin who was choking in his sleep and was taken here. The operator on staff was so rude and unhelpful. When I asked her to find the patient she was incredibly rude and mean to be about not knowing what room they were in. I get that some people handle stress differently than others but taking that out on families of patients in incredibly unprofessional!

J Mack3478 Came here for a simple tb test. Upon entering the staff was friendly, inviting and informative. I was directed back to the occupational medicine area, where the test is preformed. The receptionist at the desk was extremely rude. I waited at the window while she was on the phone. It seemed as though she became irritated that I was standing there. Instead of taking a brief moment to ask why I was there, she shut the glass in my face. Now she was on the phone, possibly with a patient, so I can understand she maybe didn’t want me to hear the conversation due to patient confidentiality. Although I could still hear with the glass shut. Once she was off the phone it was still a moment before she acknowledged I was there. Possibly wrapping things up on the computer from the phone call, giving her the benefit of the doubt. When she did speak with me her tone was very rude. It’s not alway what you say but how you say it. I gave 2 stars because she was the only person who made my experience unpleasant but never the less it was it was unpleasant

Melinda Whiting Have gone here for past 3+ yrs for lab work. Staff is friendly and wait time has always been minimal. Very efficient...have to travel from Orleans County , because never have had a good experience with their billing and copays!!

Alivia Mattoon My grandfather has been in the ICU for over 2 weeks, no one has been here to feed him they dropped off the food and didnt feed him my mom and dad had to feed him or else he would have starved. The only helpful people were my family members there to support us through the tough time we have had here. Everytime we come up here they always have some false information, they should be trying to support the families that come in here and instead they make our hard times even worse.

Jessica C Receptionists are not friendly and do not greet you. Doctors rush you. Seems like you are just a job. Another car in the garage basically but mechanics treat the cars better than this hospital treats its patients. Its still customer service when there is a bill attached to it. Kindness is free. Registration and radiology reception forgot what please and thank you is and smiling must be foreign language.

OutPl4yZ Only reason it’s getting more than one star is because a lot of the staff is very friendly. I came in because I had extreme back and stomach pain. They took some blood and did a cat scan. My levels on several blood tests were off, they didn’t say anything about it. The paper we got said that it was recommended that I get an ultra sound which they refused to do. I was told “it’s just a stomach virus” and got sent home. When the pain only got worse I decided to go to Strong West where they without hesitation did a bedside ultrasound and found gallstones and sent me to Strong in Rochester for surgery.

Mike Taddonio Had my first ever surgery there for a hernia and couldnt have asked for anymore. Caring staff that was diligent and made me feel at ease. Dr.Jennifer Griffin was just awesome, from the lucid synopsis of my condition all the way through Surgery.

Rob Kent Awful Experience, Nurse got an attitude after I was honest about missing a SINGLE dose of my medication, I said dont be rude to me and she walked out. Doctor tries to blame my pain on anxiety, apparently everything is just in my head. Then they have to absolute NERVE to add to my chart that I refuse to take medication because I missed a dose. Absolute effin JOKE. Theres a reason this place has a 2 star rating and thats being generous.

Angela Westlund Absolutely awful! Nurses and staff were rude and inattentive. This isnt the first experience ive had like this. I will never go here or bring anyone here again!

Kody Wenzel honestly, love my counselor. but trying to get my meds has been a nightmare. Im actually more stressed and more suicidal then I was before coming here. my script was due 3 days ago and since my doctor left I had to weight till monday.. mad but whatever. did my appointment she said it would be sent in and now its 4pm and I find out it cant be filled till tomorrow. didnt tell me earlier. every nurse I have talked to has been nothing but mean and cruel. now my family Dr wont take my scripts back. so Im feeling extremely helpless. like I give up. now fourth day and now Im in the hospital. really go anywhere else but here.. and avoid a nurse named Trisha.

Joie Matyas My counselor is amazing.....but everything else about this place is terrible....the doctors dont stick around and the system is very disorganized. Would NOT recommend..... if you have other options take one of them.

Gabriela Rodriguez This is the only hospital I know in the U.S that refuses to give out patient info. And the receptionist also refuse to give me her name. I asked for the supervisor she said her name was Kathy not sure if thats really her name since the first woman I spoke with had to ask someone in the background if she should transfer the call. I dont understand how hard it was for her to check the system to see if my family member was admitted there. Wow. Im speechless. Unprofessional people work there

Jswable Swable Unresponsive after having numerous tests/scans performed. Would not return calls or explain the results as health continued to decline. Had to find another Dr to get a diagnosis and treatment before needing to be hospitalized or certain death. There is no excuse for this. "Doctors not in today" is the mantra. For weeks! If the Doctors not in- why is the staff telling patients everything is fine with their tests? They were not fine, at all. Children, take care of your parents and take them elsewhere. Parents, care for your children who care about you and save your time and health by going elsewhere. This practice should be sued.