Craig Brown - GEICO Insurance Agent - Rochester (NY)

Ashley Klase I have never experienced such a warm family feeling with an insurance agency until I met Samantha. She is completely understanding about all of your needs. She takes time to explain stuff to you and go over all quotes until you get the best one. You are in the best hands with this company. Most businesses treat you as just another client on there every day work schedule but here at auto agency direct they treat you like family. They are the sweetest kind hearted business you’ll ever have and I highly suggest auto agency Direct for all of your insurance needs! Thank you so much, Samantha for making shopping for insurance so easy.

Grant Corsaro Craig Bruno went above my expectations in setting up my homeowners policy. I gave him a call, He didnt tell me to call back , or send him over the house information, he took every thing he needed then right then. He followed up as exactly as he said he would, he was thorough in all his explanations, and was always quick to respond to any emails or phone calls. Everything took about 24 hours and I had my first homeowners policy. I am also confident he got the me the best value. Thanks again Craig.

Lisa Condino I have been working with Trovato Associates for probably over ten years or more now. Sarah is my representative and she is amazing! Sarah always finds the best insurance to fit my needs at the most affordable cost. Sarah responds to my calls and/or emails quickly and always answers the questions that I may have. I love working with her. She makes everything seem easy and I know I can trust her to look out for what is in my best interest. I would recommend Trovato Associates to anyone looking for insurance of any kind.

Carl Burley Been with them for almost 20 years that explains it all

Lester Anderson Cool place to grab a quick bite and have a shot

Tim Duffy Andrew and Jamie have been amazing with response time to questions regarding our coverage. Andrew was able to lower our yearly costs considerably, and increased my coverage. He took the time to explain why my coverage wasnt sufficient with my previous insurance agency, and help make sense of all the complexity around insurance. Highly recommend.

Sarah Costlow I love the service enough that I had my partner switch insurance companies as well. Other companies tell me they can lower my insurance costs but it is never true! The staff is very responsive, accommodates my needs, and has helped me smoothly adjust through many transitions over time!

Anomalous Appleberry Elisa Heckathorn, went above and beyond to get me the best insurance rate imaginable, after I had gone several places and was given the most outrageous quotes! My experience with State Farm has always been a professional, knowledgeable and compassionate light at the end of the tunnel.☺️. I’m truly a happy customer!

Lisa Murray I was in an impossible situation. I had an insurance company for 7 years. They were not renewing people because they were going out of business. It ended up being a godsend in the end. However, when I called around to get new insurance I found out that my old insurance company did not do me any favors. It was so defeating. The quotes I was getting would have sent me into bankruptcy they were so high. Then my friend told me about Freeway. I’d never heard of them and did not know what to expect. I called on a Saturday morning and had insurance that afternoon. Melissa was my agent. She was so nice, so personable. She was relatable and I could tell she knew what she was talking about and wanted to help me. I am not joking I am paying $800 less than I was before and I have more amenities with my package. It doesn’t hurt to give them a call and get a quote. And if you take my advice ask for Melissa. I’m sure others are great there too. However, she said she would follow up with me in a week and literally 7 days later on the dot she called me to see how things were going. You do not get this kind of service anywhere anymore.

Austin Thompson My wife and I had the pleasure of working with Tammy at this office. She was extremely informative and helpful. Not only did she help us get better coverage for auto insurance. She also walked us through a home owners insurance quote with great pricing! We highly recommend!