1 /5 kelly fitzpatrick: We brought our truck to Reid Automotive and left it there with the understanding that the required repair was a fuel pump and it would take two weeks to be repaired. SIX weeks and $3000 on rental cars later, we picked up the truck and were charged $1500. Not one single time did Reid pick up the phone in the six weeks that he had the truck to call and touch base about it, or to confirm any additional repairs and cost, nor the time required. Our truck did not move from its original parking spot for four weeks until we went there to ask about it since no one in the shop can be bothered to answer the phone.
You cannot tell me that this is an oversight, or that he forgot and didn’t think about it. We watched as vehicles moved in and out daily. I’ve read enough similar reviews online that show how poorly he runs his business, treats his customers and takes advantage of good, hardworking people. We are out of thousands of dollars because of this trash. Ever since we picked it up, the truck won’t hardly start but we most definitely are not bringing it back to him. I will go out of my way to not recommend this place and share this poor experience as much as I can. There is no excuse.