Kendra L Hardnett Insurance Agency - Baton Rouge (LA)

Felisha Mack Theres always a friendly voice to answer when you call. We make frequent changes to our policy. It seems to be a new car at least once a year. Our agent always responds and gets the best rate for us. We also have home coverage with this office as well.

jarvis marshall I am extremely disappointed with my experience with Progressive Insurance. They blatantly lied and falsely claimed that I signed up for their Snapshot program, which I never agreed to or authorized. Despite explaining this multiple times, both the customer service representative and the manager refused to listen or acknowledge my concerns. It’s clear that customer service isn’t valued at all — I felt dismissed, ignored, and outright brushed aside. Their entire approach feels like a complete disregard for their clients’ needs and honesty. This situation has caused me significant inconvenience, forcing me to start the difficult and time-consuming process of finding a new insurance provider. The lack of accountability and transparency from Progressive has left me feeling frustrated and betrayed. It’s obvious that there’s some level of collusion or at least a systemic failure within their team, given how everyone seems to give the same dismissive attitude. I would strongly warn others to stay far away from Progressive Insurance, as they cannot be trusted and their customer service is utterly unhelpful. I am giving them zero stars for this experience — they have truly lost my trust and respect.

Latasha London They very much keep they customer happy

Ben L I’ve had a wonderful experience with this insurance agency. My agent is always willing to go the extra mile to make sure I have the right coverage at the most affordable price, especially in this crazy insurance market. Rates seem to go up every year across the industry, but my agent takes the time to explain the reasons behind the increases and suggests smart adjustments to help keep my premiums as reasonable as possible. I really appreciate the personalized service and peace of mind — highly recommend!

Samjah Iman Greater Louisiana Insurance Group is awesome! The process of getting insurance for my business was easy breezy! I will recommend this insurance group to anyone who needs any type of insurance. Working with Rob was a great experience!

Danielle Johnson Insurance adjuster Brittany was wonderful helping me out with everything I needed. I really think this is the first time ever understanding Insurance by talking with her. Very down to earth and easy to talk to.

Gregory I cant say enough good things about my experience with Amy at Freeway Insurance! She has been incredibly helpful in managing my car insurance. From the moment I reached out, she made the process smooth and stress-free. Amy is knowledgeable, friendly, and always goes the extra mile to ensure I have the coverage I need at the best price. If youre looking for someone who genuinely cares about her clients, Amy is the person to see! Highly recommend her services!

Mario London If you or someone you know is currently looking to insure your home, automobile, or both, I highly recommend you pay this agency a visit. My customer service representative Justin Basinger, was respectful, very knowledgeable, and extremely professional. In my honest opinion Justin Basinger is a great ambassador for his agency. He should be given a promotion that comes with a raise, and placed in a leadership role as soon as possible.

Purneller White Been with them over 20yrs great service