Tim Loughran Dentistry - Herrin (IL)

beth fletcher HORRIFIC EXPERIENCE. My elderly (87yo) mother went to them to check on a tooth. They extracted it and told her the bill was $180. She then received another bill for $29.00 almost two weeks later. When I went into the office and questioned why she got charged an additional amount after she was told the $180 (no insurance involved...she paid with a check) the "supervisor" got HATEFUL because I questioned it! If they were waiting on insurance that would have been understandable but this was a cash service for her. When I called Customer Service they blew it off stating she signed the responsibility form and that I should refer to that. She would have paid the amount at the time if it were different. I think they forgot to add a charge that day.....and that is on them! You cant tell a cash paying customer one amount for the day and then bill for an additional amount later....that is just wrong! Its not the money, it is the principle of the matter now. What keeps them from just repeatedly billing for more and more in the future?! DO NOT RECOMMEND THEIR SERVICES AT ALL! The facility is nasty, the staff is terrible and customer service does nothing. Doesnt even deserve one star!!

Kathy ONeal This place used to be good. I am not sure what has changed. My sone went in a month ago was told he has 2 cavities but they have NO APPOINTMENTS to get them fixed. We was told they would just have to put him on a list. I called today was told their first available is not until late October. Why do they keep taking more patients of they can not take service the ones they have. This is absolutely ridiculous. That is like going to the hospital for a problem and being told here is the issue but there is no one to fix it. Sounds like to me they are just taking the insurance and patients for a ride.

Kari Karnes Love this office and staff.

scott miller Find it very strange that visitors must enter and exit thru ER to visit regular patients. Happened yesterday afternoon and again today. Dont feel it is proper practice to walk through a highly infectious area to visit patients . Great potential for continual exposure to other illnesses?

Maria Rader Wish I could give zero stars... Dental Safari came to my daughters elementary school in the fall of 2024. We signed her up and paid $75 up front because we concerns regarding severe hot/cold sensitivity, a potential cavity in a molar, and discoloration on her emerged adult teeth. All of these concerns I brought up in the form prior to the dentist seeing her, however all I got back was a general form stating they didnt see anything of concern.... So I emailed asking for further explanation on the concerns I had asked to be addressed, but I NEVER heard anything back. We did take her to an actual pediatric dentist a couple months later due to her sensitivity issues and cavity concern. Not only did she have a VERY deep cavity but she was also was diagnosed with Enamel Hypoplasia (a genetic condition that explained the discoloration on her adult teeth and the sensitivity). Both of these things were concerns I had specifically had asked Dental Safari to respond to and were present at the time they saw her at school. They completely ignored my request for further explanation of their exam and missed two very big dental issues they should have addressed during that time. All in all Dental Safari is NOTHING MORE than a glorified cleaning at best. I would NEVER recommend anyone to have their child go to them. My piece of advice to parents looking to have their child visit Dental Safari is to just save up the money to go to an actual dental office.

Zach Duty Dr. Todd and his staff is amazing. Professional, nice, informative, efficient, are a few things I can say. His surgical work is top notch. They will definitely take care of you.

Rachel Knapp Klein orthodontics was absolutely amazing. As an adult patient I was very self conscious about getting braces, but everything was mapped out and my treatment time seem to fly by. I am so happy with my results and will definitely recommend Klein to all my friends. And Ill definitely bring my children when its time!! Thank you to the Doctors and staff for being so friendly as well!