Shelter Insurance - Melissa Walden - West Frankfort (IL)

Eunice Garcia Overpaying is in the past thanks to Mitch. He gave me clear, honest advice and worked hard to find the best rate for my family.

Dave Hock We have gotten incredible service here all the way around. From the very beginning when we spoke to Jason, who helped us get everything we needed and was patient with all of our questions, to Ashley who is a joy to work with and speak with over the phone, you really feel like part of the family when you interact with this office in any way. And even when theyre not in the office, their responses are prompt and complete with the information you need, and I know they will always do their best to make you the best offer they can. We switched from another insurance situation that was not great to say the least, and working with David Andersons office has been more than a breath of fresh air, it was a gasp of astonishment too! He runs a tight ship, but still manages to make it feel down home. Privileged to live so close that this can be our home office.

Cyndi Roberts Lisa takes time to understand my needs and provides options to fulfill them. Shes very accessible and always happy to answer questions and make recommendations.

Sherry Savka I called about upgrading an existing policy and the receptionist told me that I would receive a return call but never did. That was over a week ago. Ill be a little more aggressive and hopefully theyll return my call. If that doesnt work, Ill physically drive to their office and maybe Ill receive the answers I need. Not happy. Update: I was contacted by a very nice man who answered all my questions and even gave me more valuable information that I ca n use. I just wished he would have been more prompt on my return.

Amber Crawford Have had insurance with state farm for years and Tony Gates for a lot of that time. A wonderful group of people to work with. Thank you for your excellent service!

Ethan Grider Fantastic guy! He will help you out with any insurance problems.

Tommy Colboth Austin is easy to work with, always quick to get back to you, and truly cares about his customers. I highly recommend his services for anyone looking to compare insurance policies…this includes small business owners looking for coverage.

Samantha Davis Completely impressed by the money these fine people have saved my family! They know their business and are more than pleased to pass savings on to the customers. Everyone Ive dealt with is knowledgeable and friendly!

Kellie Treece Scarlett is the best! So genuine and caring, always willing to find you a good rate and a solution to any problems! Cant say enough good things about her!