Farmers Insurance - Crystal Gonzenbach - Belleville (IL)

Jeff Weigel Neala did a great job of calling me to let me know that my rates dropped. I also decided to increase my coverage, a process that was very easy. It took only a minute or so on the phone. They’ve also been very easy to deal with when I actually had a claim to file. Great service!

Brenna Rodgers Tashana Banks was very prompt enthusiastic and kind!!! Such a big help on making sure I was insured and helped me with a great affordable quote!!! Keep up the great work !!! And thanks so much for the personable assistance!

RON FRAUENFELDER I had the good fortune to have a great conversation with Doug. Doug is cognizant of the fact that one’s experience doesn’t always occur when you walk through the doors. I prefer to work with local people, versus who knows who your dealing with on line. He immediately took ownership of my request for a AAA membership. He is ultra personable and very professional. It was quite apparent to me that Doug was genuinely invested in my AAA. customer care experience! I was fortunate to get Doug by accident, you can request him by name. Ron

Andrew Healy Great customer service! All all-round wonderful help and attitudes. Ive been a client here for well over 15 years

Jennale Liston I had a fantastic experience with Monica Vecera at State Farm. From my very first interaction, she was incredibly knowledgeable and attended to my needs. Monica took the time to explain my options clearly and help me find the best coverage for my home and auto policies. What I appreciated the most was her responsiveness and willing to answer all my questions no matter how small. It’s clear that she genuinely cares about her clients and goes above and beyond to provide excellent service. I highly recommend Monica the Sarah State Farm for anyone looking for reliable and professional insurance assistance. Thank you for making the process of smooth and stress-free.

Gayle Bumb My call was answered promptly, and my questions were handled by Pat in a friendly, professional, and knowledgeable manner. I received a call from Don on the next business day. Again, the call was handled in a friendly and professional manner, and he offered me great options. Don was patient and understanding of my questions, and able to answer all of my questions immediately. I am very happy with the service that Wilson Insurance Group has provided so far, and hope to be a client for many years.

Sheila Mccarver Kate is an amazing insurance agent she takes the time to walk you through your insurance policy step by step and makes recommendations if needed. She explained how the recommended coverage would benefit my coverage whether it was with my home or auto coverage. Kate has been our agent since 1999, couldn’t ask for a better agent

Matt Paul Customer focused, professional, communicative, fast, and ease of transition all describe the excellent service youll receive from the insurance team at Auffenberg. Carolina is my agent, and I was truthfully surprised and relieved at how easy the process actually was to not only save money, but to have better coverages on top of it. They even took care of notifying and cancelling my policies with my previous insurer. Completely satisfied customer and would definitely recommend their services.

Kerri Peters Jason was very helpful, I had an agent that was not responding to my calls or emails so I contacted Jason to run some rates within 2 days I had quotes and everything I needed to switch over along with information on how to cancel my current policies Thank you for your help and for taking care of everything so quickly

Drew Biondo I ran my personal insurance through online companies for many years until I opened a business and decided that I needed a local company with an actual person to contact. I couldn’t be happier that I found Schmale Agency. I have not only given them my company’s business; I have since switched all of my personal policies to them as well. Their ability to shop multiple carriers has saved me money and I really love the ability to contact my agent directly when I need a document or have a question about my policy. They are friendly, accommodating, and truly have their clients best interests in mind. I recommend Schmale to anyone who wants the best possible experience with an insurance agency.