Consumers Credit Union - Waukegan (IL)

1 /5 Hailey Sloan: I absolutely hate this banking company. I’ve had nothing but problems with them for years each time you transfer money from your savings to your checking they automatically take five dollars and they didn’t mention anything about online banking being shut down today so I had to put my whole grocery cart full of groceries back because I wasn’t able to transfer money Because the banking was down

1 /5 Omar Gaytan: Been Banking here 5+ years, this past year seems like things have gone down hill. Consumers is becoming like every other bank and losing their personal touch. My account has been hacked 2x in one year. First time I was told I would recipe a new card in 7-10 business days, about 2 weeks went by and I called about the card and the person I talked to did not send the new card, they sent me an expedited card for a $25 fee. Second time account got hacked, got a call from consumers telling me my account was hacked and my card blocked. I asked to speak to someone about an expedited card because it was a major inconvenience not having it last time. I was transferred to a guy who made me wait 30 min because his system crashed but he assured me I will receive my expedited card. I called after the 3-5 day mark and it turned out it was not sent out expedited. Im furious at this point but was told I can access my mobile card through my Google pay in 3 days. I call and set it up, card gets declined trying to get a few things for dinner & marked as fraud. I Call and Talk to someone who supposedly took care of it. I decided to get gas in the morning before work and my car declined again! I had no gas & no access to my money at 5am in a speedway. Thank God my sister was awake and sent me money on PayPal. Every single person I spoke to about my grievance really did not care. It was whatever to them. Currently looking else where

1 /5 Martha Michaelis: The new voice recognition program sucks, it blocks you out of your account for 24 hours. It makes no sense. You call their line and takes 30 min to get someone on the phone, then they say because the voice software doesn’t recognize your voice I can not assist you.

1 /5 Robert Ruschak: The The new voice recognition program is extremely inefficient, slow and getting in contact with somebody is brutally long -