J & C Auto Service Inc - Douglasville (GA)

5 /5 Ryan Trafton: Julian has been my mechanic since he started at his current location and I dont take my vehicles to anyone else. Time and again he has earned my trust and he will take the time to diagnose the problem instead of just changing parts.

5 /5 Michael Hicks: Wonderful service…!! Fast, efficient and very knowledgeable….!!! It was a pleasure having these gentlemen work on my BMW. Definitely recommend them for your auto needs…!!!

1 /5 Laquana McCoy: **⭐☆☆☆☆ I Feel Taken Advantage Of — Deeply Disappointed** I’m heartbroken and angry after my recent experience with J & C Auto on Bright Star Rd. in Douglasville. I brought my car in to have the front bumper replaced, and was **never told** it would cost an additional $1,500–$2,000 to have it painted. I was in constant contact with Juan (owners son), and I totally feel as if he took advantage of me. When I arrived to pick my car up and saw that UGLY bumper, I was floored! And oh, he was VERY apologetic for "not telling me" the bumper came primed AFTER Id already paid them $1,100, but made zero effort, ZERO attempt to make it right and retain my business. He had the nerve to say out of his mouth, "Maam, we wanted to do our best to save you money and get your back to you as soon as possible." What??!! I am no dummy. I know what primed means. I know that many exterior car part replacements come primed, which is why I texted Juan while they still had my car to request a quote to replace my passenger-side mirror and SPECIFICALLY asked for a bottom line that includes the cost to paint it which, by the way, was a ridiculous amount! He actually tried to tell me it was that expensive because they have to program it. Goodbye! What hurts even more is that I truly believe I was treated differently — and unfairly — because I came in alone as a woman. I had taken my car here once before in 2024, but that time my ex-husband was with me. The difference was night and day: the communication was clear, the pricing was fair, and I felt respected. This time, I felt dismissed and misled, like I wasn’t taken seriously or worthy of the same transparency. No one should be made to feel like they’re being taken advantage of because of their gender. I trusted this shop, and now I feel completely betrayed. Ladies, beware. Spend your hard-earned money at an auto shop that sees you, respects you, and wont prey on your ignorance or your wallet. Do better, J & C Auto.

5 /5 Ernie Horn: I have been taking my car to J & C Auto for over 10 years of service. I drive a 25 year old car that has limited mileage on the vehicle. The lead mechanic/owner is very good at fixing what immediately needs to be fixed and outlining what has more time before it needs to be addressed. This helps me managing repairs over time instead of being hit with an astronomical bill. Most shops try to get you for every bit of work they can get in while they have your attention. J & C is not in the business of fixing every item that needs repair on your car. If there is life on the item they will make you aware and let you determine if you want to move forward. Being honest and truthful goes a long way with me. J & C auto displays this character.

1 /5 Marquise Neson: Worst place I have ever been to. I called at 11am and informed them of my year make and model and told em to be there at 2. Unfortunately AAA took some time and I arrived at 2:45pm. I was informed that my car was “too low” to work on when they knew the year make and model. They not only wasted my time but also AAA’s time and they simply did it because they did it like how I was asking them where to put my vehicle so the tow truck driver could depart. This establishment is honestly atrocious and they don’t deserve to be running because they lack professionalism. I was still willing to leave my car to be worked on at a later date and they said the car was too low to be worked on even though they knew everything about my vehicle 3 hours prior. I had to bring my car that is not running back to the previous location and now am stuck for an additional 24 hours thanks to this terrible establishment. I do not recommend them at all and hope they close down because I did nothing wrong to Them, was willing to work around their schedule, and they denied me service. I called 15 places and they said they would be willing and I understand I as late but to deny me service after willing to wait until Tuesday when today is Friday, I feel like it was a slap in the face and very disrespectful. My only regret is not recording the phone call so everyone can see how bad This place is . I don’t de like this place, I hate it! Response to their comment: I could not figure out how to respond to your comment other than editing the post but if your employee thought I was being rude when I was being so polite and saying everything in my power to be disrespectful when your employee decided to essentially treat me so poorly. I came late which was due to AAA when I called them at 11AM and I called the establishment several times between the hours of 12-2:30 to notify them of what was occurring and then they decided not to pick up and told me I was late and telling me he has the phone on him at all times when I simply said I was deeply sorry for being late and I tried to call. What was your employee response? He decided to pull the phone out and point at it like I was in the wrong. He then directed me to do paperwork but I quickly asked nicely if he could direct the tow truck driver where to put the car. He told me I had to wait even though he could’ve simply pointed, but I asked again just because my AAA driver needed to go. So your employee really just didn’t like how I asked him a question a secondary time because I never once raised my voice and I never said any malicious words. This establishment must be stopped! Wish I could give them negative stars!!!! Also from 11:18am(time of initial call) -2:45pm(time of arrival) you knew the year, make and model of my vehicle, and even quoted me the price. So you mean to tell me you quote somebody a price cause you can’t do the job? Makes sense right? Also your lifters can’t fit under the car? First time I’ve heard that in my life and I’ve asked several people and they’ve never heard that as well. Basically you don’t have a jack? I’ve had this exact part fixed before and YES THE CAR WAS LIFTED! So a guy outside autozone can lift my car but this establishment can’t? What a joke!!!!!!!