Douglas County Auto Care, Inc. - Douglasville (GA)

5 /5 Emily Hilton: I’ve been taking my vehicle to Douglas County Auto Care for years and I can’t recommend them highly enough. The staff is knowledgeable, honest, and always willing to explain what needs to be done without pushing unnecessary services. They’ve helped me with everything from routine oil changes, tires, brakes, to diagnosing a check engine light issue. Their service is efficient and fairly priced especially in comparison to the quotes I’ve been given from the dealership. If you’re looking for a reliable, trustworthy auto repair shop in the area, they should be your go-to.

2 /5 Kaitlyn: My car broke down last Friday and AAA towed it to this mechanic for me. I filled out the slip for the key drop box and I checked yes on the section where it asked if I wanted my old parts (this comes into play later) I called often, asking for updates, and they finally told me what they suspected was wrong with my car just a few hours before they closed on Monday. Over the phone, I was told that it would be $350 to replace my timing belt and I was required to make a $297 deposit before they began working on my car. I made the deposit and they replaced the timing belt the next day. Somehow, my starter broke in the process and I was told that that would be an extra $390. This required no deposit. They told me they would have my car ready early the next morning, but I called the next day and was told it wouldn’t be ready until noon and that they would call me when it was actually ready. They never called me. I called back around 1-2 and they said I could come pick it up whenever (it’s frustrating because I didn’t receive a call like they said I would). When I went to pay my bill and pick up my car, my total was almost $300 more than I was told it would be! Looking at the receipt, the quote doesn’t match up with the price I paid at all. It wasn’t a mistake of leaving out the labor cost, because the cost of the parts did not even match what I was initially told. I asked if they had taken off the down payment I had made earlier and they had. My total was still just $300 more than I was told it would be. They straight up lied to me. Also, when I asked for the old parts, they didn’t even have them. I asked the employee up front and he told me that they had to ship my starter off somewhere and he literally said “The timing belt is in the dumpster”. It’s so frustrating to be in a vulnerable position and have somebody take advantage of that. I’m giving two stars because at the very least, my car is running now. I would recommend getting a second opinion before paying here because you don’t know what the actual price is going to be.

5 /5 Pitts Barbara “Ms. BB”: They have always got me right with no issues the 10 years Ive been going to them. They are super fast, friendly and reasonable.

1 /5 Belle B.: If I could leave 0 I would. Brought them my grandmas car to fix and they only created more issues and had excuses for why they couldn’t fix what I paid for!!!!pos