Chevrolet of Canton Service - Canton (GA)

1 /5 Summon Lay: I visited the dealership for an oil change and tire rotation, which was completed satisfactorily. However, on my drive home, the tire warning light came on. I checked to see if I had a flat tire and did not find any issue. When I attempted to check the tire pressure using the dashboard display, it was blank. I then went to the nearest tire shop, which was Mavis, where they inspected my tires and sensors. I was informed that the sensors were faulty and had all four replaced. When they returned my vehicle, it would not start. Upon opening the hood, they discovered that the battery was corroded. I am frustrated because, when I left the Chevrolet dealership, I was told that my battery was in good condition. The oil change sticker in my vehicle indicates that the battery health is in the green. If the dealership had truly checked my battery, they would have noticed the corrosion. Leaving the dealership with a potentially compromised and corroded battery has put me in a dangerous situation. This is the worst service I have received from Chevrolet of Canton. I will be advising others to consider alternative service providers.

5 /5 Glynda OBrien: Took ‘23 Tahoe in for factory update of software. Friendly and professional service from scheduling appointment to pickup. Very satisfied customer!

5 /5 Mark Rankin: The service writer Elijah, did a good job of keeping me informed and the issue is fixed.

5 /5 Pete Ashley: Excellent service. Finished all items well sooner than expected.

1 /5 JB: Set up an appointment for my new Silverado, a week out for 7:30am on a Friday. There is a loud vibration under the truck bed near the exhaust and something is loose in the back seat. Took a video of the so rep (Alex) could hear the exhaust sound, to help isolate the issue, service rep was in was in a bad mood. His response was nothing abnormal there, probably not worth tech looking at it. So, I took him out to the bay where the truck was sitting and started it up. His response was that was not normal. The issue is he was a complete jerk and attitude was off the chart. Felt like I was a burden and inconvenience to them. Asked to speak with the manager, was not much better, and started conversation by telling me he must support his service reps first. Found that interesting as I was not aware that the service reps paid the bills, I thought the customers did. Regardless, he drove the truck and was telling me nothing wrong with the truck. At this point I made the decision that no way I would want these folks ever touching my vehicle. After driving to a different service center, they found that the spare tire heat shield was rubbing against the exhaust. Brand new vehicle, and I will not be taking to this place for and service work in the future. Completely unprofessional, uncaring, and the worst customer experience I have ever had at a dealership.