2 /5 Michael Donat: I dropped in here unexpectedly, with a battery light on my 2011 Jeep Cherokee. The shop diagnosed the vehicle with a bad alternator, battery, drive belt, and tensioner. I elected to get the work done for around $1,400 out the door. I was called and told the issue was fixed and it was time to pick up the vehicle. On my drive home the battery light came back on. I then had to turn around to come back to the shop and drop the car off for further inspection. Despite my frustration they were kind and courtesy and offered me a vehicle to borrow.
24 hours later, another phone call stating the voltage regulating computer needs replacement for another $1,900. I dont doubt all of this is true, however if the vehicle was properly diagnosed initially I would have elected to do none of the work as Im going to trade this vehicle in. The fact remains that I came into the shop with the battery light on, and $1,400 dollars later the battery light is still on. Proper diagnosis initially would have saved me a lot of time and money.