The Local Gym - Acworth (GA)

1 /5 Charlie Sabb: Bad gym, bad business, Bryan charged me $69.99 for annual fee which is yearly, I’ve only been there 2 and half months, he also told me I didn’t make a payment but the day the money was took out of my account for the annual fee my monthly fee came out , bad person cusses on phone just bad guy and bad business all around.

1 /5 Ttvwolfy: I cancelled my membership and they took out the 100 dollar annual renewal anyways. I asked to not be charged that as I am not going back. They said it’s automatic and won’t be refunded. I can get charging the monthly if it’s automatic but the annual fee is different. Why would I need to pay that if I am not attending going forward??? I tried to reach the owner. They did not call me back rather sent me an email basically telling me too bad. I have sent 2 more emails since and no response. Bad business

5 /5 William Notorfrancesco: I don’t know about all these other reviews talking bad on having to pay out a membership after canceling. Seems pretty straightforward to me, I understood they have a 30 day cancellation window, where after stating you wanted to cancel it would occur officially 30 days later. I knew I had one more payment coming up and would fall in line with in those 30 days. Had no issue paying that out nor did I complain that I had to pay out since the man at the desk informed me that I would still be able to use the gym until my cancellation was fully in effect.

2 /5 Tanya Browning: When I was looking for a new gym, this one was very close to my home. I almost didnt sign up, though, because of his replies to criticisms people offered. I joined anyway. So now my experience matches those other people. Do not expect the owner to provide anything like good customer service. He will play the "poor me" card if you have any billing issues. His fee agreement with his billing processor will not allow him to show any flexibility. I was a member for three or four years, paying every month, and only went a handful of times. When I finally canceled, he showed zero flexibility in waiving the annual club fee, which was to be charged at the same time as my final payment. When I asked if he would be willing to refund that fee, his response was "why would you be refunded, Tanya?" Blah, blah, blah. Horribly rude. And I fully expect he will respond to this post in a manner that will only prove my point. Watch and see. Hell blame me. And just to cut him off at the pass, I had one month that my debit card failed because it had to be replaced. I didnt realize it until I got a collection notice (so quickly). He was the ONLY merchant who charged me a fee for that and his reasoning was that he was charged for it so I should be charged for it. He did finally agree to refund me, but I had to come into the gym to pick it up in cash. Other that that, its a good gym. I like the small, private, feel of it. Really only people there who are serious about working out. So long as you dont have any billing issues, your experience will be reasonably good. Update: Brians posting of our entire email conversation just proves my point. Thank you, Brian.

1 /5 Kory Nguyen: My husband and I were moved over to this gym because the gym we signed up at (1440) closed down. The email we received about switching over and were told we could cancel the membership if we didnt want to continue with this gym. Within a week of getting the email my husband contacted them and asked to cancel. They never asked us to fill out cancellation paperwork or anything, just said that our membership would be cancelled. That was back in July and we have gotten charged every month since then. We continue to email them and ask for them to refund and stop charging us and to confirm that our account is cancelled. We even went so far as to issue a charge back for this past month. They keep telling us that our account is cancelled and they will talk to the billing company about refunding us and stopping payments, but it still hasnt stopped. We have lost so much money to this gym. At this point in time the only thing we can think to do is try to block their charges with our bank.