5 /5 J L O: From the moment Lauren took our call, I had a strong feeling that we were finally in the right hands. She went above and beyond to explain our current coverage in detail, ensuring we understood what we were purchasing. Additionally, she highlighted how we had been overpaying for insurance that was of no use to us, ultimately saving us money. Lauren was professional, compassionate, and extremely knowledgeable, but she wasn’t pushy or eager to sell us things we didn’t need. Speaking with Lauren felt like talking to a genuine, trustworthy friend who was dedicated to helping us find the right coverage. Lauren will be our agent for life, and we will definitely refer her to family and friends. Without a doubt, this has been the best experience we’ve ever had with a professional insurance agent. Thank you, Lauren, for all your help, guidance, and expert advice! -JLO