1 /5 Melissa Ramirez: Really disappointed as I’ve been coming here for a while now. Recently went in and had acrylics removed and had a gel manicure after. The tech was prying off the acrylics with another nail, and I asked her to stop and soak them instead. She continued to pry and finally stopped because I told her it was still painful. Not all of the acrylic was removed even after soaking and using the drill, but she painted over it anyway. Within a day, the gel started to chip and peel off. By day 3, it looked like the second set of pictures attached (with the blanket in the background).
I called and then went in to have them fixed, and when the tech looked at them she said “I thought you only needed one fixed. After this, I’m not fixing them anymore.” As if it’s my fault that it was done poorly? And I also never said I only needed one nail redone.
She proceeded to tell me that it’s because I got acrylics off and my nails were weak, as to why they were chipping and peeling so badly. I said that if it was known that this would occur, the tech who did them should have mentioned that and I would’ve gotten a different service. She was rude about the entire situation, sighing heavily multiple times as if I was bothering her by needing her to do her job. She was very rough with the drill, and it was painful. She was very hastily trying to get me out of there, and didn’t seem to care that it was hurting. She did not ensure that any of my nails were evenly shaped, filed or painted (third set of photos). Even leaving very rough edges on some. In addition to this, I had gel polish on my fingers that she did not care to remove.
I had a similar experience with a previous gel mani from them, but I did not have acrylics prior to the gel. They, too, chipped and peeled terribly within days of having them done (first set of pictures, rounded nails). I was out of the country though at that point, so obviously didn’t go back to them to have them correct the issue. Due to this experience, I highly doubt that my nails are the reason why the gel has not lasted more than a day.
The last set of photos shows what my nails look like after a few days of having them redone most recently.
In addition to having this rude encounter and poorly done mani, the nail files used in all of these instances were very used, which is unsanitary.
Overall, I will not be returning and would going recommend elsewhere.
