VolumeONE Salon - Downtown - Pensacola (FL)

1 /5 Rachel Campeau: Update Jan 2023-Salon has never reached out to me but has responded to all of their 5 star reviews after I left this. I also see that there are a few other reviews from clients that had a terrible experience with Kat. Wondering how she is still working at the salon at this point. I attached most recent picture of my burn where you can see I still have ZERO hair growth. I was encouraged by my new current stylist to make this review as Im not a confrontational person. February 27th 2021 I had an appointment with Kat for highlights. Everything was going well until I was put under the heat. My head started to feel super hot so I leaned forward out of the heater waiting until Kat came back into the room. (I was in the back room where there was nobody else that Saturday) it was probably about 10-20 minutes before she came to check on me I let her know I was super hot but she said my hair needed a bit more time so back under the heat I went. After a few more minutes my head started burning again, I sat forward out of the heat once again and Kat came back after a few minutes. She was ready to rinse my hair out and at this point Im sure she saw the redness but failed to mention anything. We made it back to the chair for trim and blow dry! The whole time I really just felt an odd pain on my scalp. Again, at this point Im sure she noticed because my hair was not drying where the burn was. It was super oily as it was clearly blistering during this time. I really had no idea it was this bad until I left. Once I was home and really able to take a look and have my husband look as well, he was appalled that I had to pay for any services (mind you I tipped great too) as it was clear as day I had a chemical burn. What I went through for MONTHS after this were terrible! The healing took almost an entire year. It is just now starting to not be sensitive. Constant pain trying to wash my hair, scabbing and bleeding over and over again, my hair has completely fallen out, and will NOT grow back in that spot. Ive been told multiple times that this salon is lucky that I didnt take further action as this was a much more serious situation than I had thought at the time.

2 /5 Liza surname: the place is pretty, haircut is good, the staff are nice. But on their website the service i booked said in-depth consultation but stylist didnt help much, just said she can do whatever i want. I choose this service specifically cause i didnt know what to get. Also when i booked the haircut app. it said $45 and then they charged me $65, i didnt get any additional services done. And they didnt even notify me of price change. Kinda disappointed, not worth the money. Wont come back again, cause the pricing is disingenuous.

1 /5 Izzy Moyer: The people were nice and very welcoming. I did love the energy of my stylist, And the salon is quite beautiful. Yet I didn’t have a good experience. 6 months ago I came in for k-tip extensions. I have very fine curly hair. I came in and showed my hair texture And they still decided to put extensions in my hair. Knowing That Bellami extensions DOESNT SELL CURLY HAIR EXTENSIONS. In fact, the wavy hair is noted to lose wave after a few washes. I was not aware that the wave Would wash out. So when I Got out of the shower A week after my appointment. My natural hair was curling While anything passing my shoulders Was almost straight. of which I went in to the salon To hopefully fix this issue And the blame was pinned on me Because The shampoo I used wasn’t the best. Yes it wasn’t, but I have had curly K tips the past year And the shampoo had done me fine. I have text message proof of them saying that The extensions were “curly.” I got them Removed for free From volume one. As well a complete refund From Bellami hair extensions. But I have never received A refund for the application process at volume one. it was pulling teeth every single time I called. I would love my money back Considering it was about $400 for the application But I’m so sick of calling. I ended up going to have to pay full price at another salon to get My K tips. If I could put photos in here I would, this salon not paying me back as complete bullsh**. I would give negative stars if I could.

5 /5 Angela Faulkner: I can’t say enough about how great this place is. I called with a hair “emergency” and the receptionist was so kind and went above and beyond to get me in for a last minute consultation with the AMAZING SCARLETT. She saved my hair. Very talented stylist! I would recommend her to anyone who is in need of a permanent stylist. This salon is the best I’ve been to in the 8 years I’ve lived here. Love the energy and everyone is very friendly and willing to help. ❤️

5 /5 Michelle Allen: Jessica is absolutely amazing!! I will send her everyone I know!! I love the atmosphere of the salon ,and how friendly and welcoming everyone was. More importantly, Jessica knew exactly what she was doing . I am VERY VERY happy with my color and cut and let me tell you that wash and scalp massage.. WOW !! Best I’ve ever had!! Schedule your appointment with her now!!