1 /5 Davdog: Good afternoon.
I hope this review finds you all well.
My girlfriend visited this nail salon today October 14th at 02:00 pm.
She was taken in as a walk in and that’s appreciated, but she was attended by someone who seemed to not have any experience at all or is potentially fresh out of nail tech school.
My girlfriend went through a bad experience and it is as follows:
1-the nail tech did not use any sanitation while using the tools.
2-the nail tech failed to do a poor nail painting job by causing to spread paint outside my girlfriends nails. there was no clean up after. the nail tech said that my girlfriend can wash off her hands back at home.
3-My girlfriend had to constantly tell the tech to continue adding more layers of paint as if the paint was bad quality or had been watered down.
4-Eventually my girlfriend gave up after guiding the tech multiple times as to how she would like her nails to be and let the lady continue doing the job. My girlfriends anxiety levels are now going up. I understand this anxiety is not the salons fault.
My girlfriend has anxiety which is something that many people suffer. she mentioned this at the moment of payment, that she does bite her nails at times, but that the nail job was poorly done and all she wanted to do was to express a concern with the most humble and quietness possible without causing a scene. The owner/manager did not think so.
5-The owner/manager of the nail salon was explained the situation and with the most unprofessional disgusting loud attitude stated, that the nail job was done greatly and that the reason why my girlfriend’s nails looked bad is due to herself.
My girlfriend understands her anxiety issues. However, she experienced public humiliation when all she wanted to do was explain her experience in a quiet professional matter without making a scene, yet, the owner/manager handled my girlfriends concern with a very loud voice and drew attention toward them which is what my girlfriend wanted to avoid. The owner asked her to show her the nails and she expressed that they looked great. Then she asked her to show her her feet in front of everyone so that she can judge and provide her opinion publicly. This made it impossible to tend to my girlfriends concern.
My girlfriends anxiety went up the roof and returned home with almost a full panic attack and anxiety.
According to my girlfriend, even the front desk person appeared to be embarrassed toward the response of the manager.
The times of great service are long gone.
The times to take care of a customer are long gone.
There is no longer any empathy towards the people.
My girlfriend paid the whole service. We don’t need a refund. What we want is a little more courteous behavior, not someone speaking loud as an animal for the whole store to know the small concern my girlfriend had.
I highly suggest you revisit your sanitation policy, and customer service/managerial skills. An experience that I believe women look forward to, and consider therapeutic, ended in a disaster. People may say they are just nails. I would say it is important to provide great service. Businesses will fail due to poor service and unfit personnel. You have to wow the customer and it starts with the head of the establishment. I will not mention any names but you must know by now who I am referring to.
As I mentioned, my girlfriend does have anxiety and she bites her nails at times, potentially making her nails to not look amazing. Yet, we’ve seen her nails done correctly and there is a difference… even if she bites them. Please see pictures attached to this review.
The first two pictures are her nails done well.
The other set of pictures are the nails done today at Unique Nails in Westland mall.
P.s. the main concern about all of this is not the quality of the nail job, but how it was handled at the end by someone who is suppose to be supportive and empathetic toward their customers.
Thank you.
Regards.
