TGMG Tampa Palms - Tampa (FL)

1 /5 Mike McNamara: i won’t give any stars if that was an option. i started coming to see Chelsea Pierra years ago. i was prescribed lexapro and xanax. she went on maternity leave and i won my ssdi case and got medicare. i broke my back in 8 places in2007 and have an intrathecal pain pump that injects morphine and baclofen into my spinal canal so i could tolerate pain to continue to work as Director of agronomy at private golf clubs. i called and went for an appointment to refill my meds. The Nurse informed me the Chelsea was on maternity leave for 3 more months. i asked if she could just give me same scripts as last appointment. they had 2 refills and i could see Chelse when she returned and we scheduled appointment. i went to CVS and it was no surprise that she didn’t have refills incuded. i made an appointment and went back next month for refills again. i asked what happened to refills. i told her i was wasting time and money by coming in. she told me that i just had to call and they would call in my scripts. i went to cvs again and this time I only got 30 pills when bottle says take one tablet by mouth 3 times daily. that would be 30 days x3 a day=90. i called and of course the receptionist couldn’t get a hold of anyone. i called everyday and same thing with no returned calls. this medication you are not just supposed to stop cold turkey, you are supposed to wean off. everytime i got my bottles a different Dr’s name was on the bottle. i was also getting billed for these dr’s that i have never even met. they are committing insurance fraud and could not care less about their patients, as long as they were getting paid. I think the DES should check them out.

1 /5 Renée V Johnson: I had the worst experience at this facility in my adult life. I was referred to this facility after an emergency room visit whereby the findings required immediate medical attention and my primary left the practice. My first encounter was with the receptionist that was rude and dismissive when I was trying to provide information for the doctor on why I was coming in. It was clear she didnt care and cut me off as if I was wasting her time. I let them know ahead of time I may be late due to the flooding caused by the hurricane and she stated she didnt care, rules are rules. I arrived 2 minutes late and they cancelled my appointment. With some push back I was rescheduled ... After seeing the NP, I wish I just left. After waiting 1/2 hour...My condition has resulted in limited mobility, severe pain and possible life threatening prognosis. She acted as if I sprained my wrist. My ER doctor suggested a medical device, home health care, meds and follow up with specialists. I was denied just about all. Not until later did I learn she knew little about my diagnosis, nothing about a required device to mitigate further damage, and as a NP could not prescribe certain medications. So her pride was more important than my medical needs. As a result my condition could become catastrophic between now and when I see a specialist. I left feeling my life didnt matter. Veterinarians treat animals with better care than I received today, which I paid for by the way.

1 /5 Amra Farcheg: I am writing to express my deep disappointment with the service I received on 12/30/2024 in the Tampa office with Atreyi Chakrabarti, MD during a scheduled appointment. I was very ill and urgently needed medical care, including antibiotics, but the experience left me feeling frustrated and unsupported. I scheduled an appointment for 11:30 AM, which I was informed would be a telehealth session. I checked in promptly at 10:59 AM and waited for the telehealth link, which never arrived. I messaged the clinic and received a call from Nicky at 11:42 AM, stating that I needed to be present in person within four minutes or my appointment would be marked as a no-show. This was the first time I was told the appointment was expected to be in person. I explained that I was under the impression it was telehealth and offered to arrive within 10 minutes, given my condition. Unfortunately, I was told this was not acceptable due to your 15-minute policy. Despite arriving at 11:50 AM, both front desk Nicky and Aleshia informed me that no other appointments were available and advised me to call back to reschedule. I was left untreated, despite my evident need for medical attention, due to what I believe was a preventable miscommunication. This situation was not only frustrating but also potentially detrimental to my health. I am particularly upset by the lack of flexibility and empathy demonstrated by your staff.

2 /5 Common Sense: The doctors are exemplary, but many of the support staff are less than competent. And while one waits seemingly endlessly on the phone to get an answer to a simple question like "Why did you send my RX to a pharmacy in Brandon when I specified Tampa General Outpatient Pharmacy?" you have to listen to Ms. Prozac extol the virtues of TGs specialty practice areas. Look people, If you cant handle prescriptions competently why should I trust you with a hip replacement or a Watchman procedure. It seems to me that you cant even get a car out of the parking lot without several dings.

5 /5 Emma Kaplan: I’ve never reviewed a doctor’s office, but felt the need after seeing their poor reviews and having a perfect experience! 10:15 appt, arrived at 10. Brought back at 10:05, provider came in at 10:15, labs drawn, and I left at 10:40. I had plenty of time to ask questions and discuss concerns with the provider Chelsea, NP. Everyone was very pleasant and prompt. Thank you!