1 /5 Kimberly Maignan: July 2022
This is a review of the office staff at Dr. Williams office. I cant review Dr. Williams because the staff made it impossible to even see the Doctor. My review is long but I would recommend that you stay away from this office.
I called the office in either April or May 2022 to ask if they were accepting new CHP patients, they were. Here is the Red flag that I didnt notice then but is very apparent now. They wouldnt set up a new patient appointment without you filling out the new patient paperwork. Which wouldnt be so bad if you they could e-mail or fax it to you. No, you have to pick it up and drop it back off.
Week went by, no word. Called and left message. No return call. Wait a few more days, called again multiple times, no one answers and no message prompt. Finally get them on the phone, the person who sets the appointments is busy or not available. She will call you, no timeline if when that would be. Waited another two weeks. Went through the whole call, repeat, leave msg cycle.
Finally talk to a different person who apologized because they were understaffed but they had the paperwork and would be in touch soon to set up an appointment. Soon never happened.
Month later did the call, message cycle again. Got someone else on the phone and was told the Doctor wasnt accepting new patients.
More than 2 months wasted due to staff incompetence. While I blame the staff I also blame the doctor because he is in charge of his office and he is allowing his office to be run this way.
Update 2/16/23
After being told that they arent accepting new patients my Husband gets a voicemail yesterday telling him he has an appointment on the 24th. It had been so long he had no idea who it was and he hadnt set up anything. He called them and realized who it was.
The office explained that they are now accepting new patients and processed his paperwork and set an appointment for him.
Wow.
