SPAjuvenate NAIL SALON & SPA - Pompano Beach (FL)

5 /5 Aaliyah Squalls: Went for a couples massage with hot stone and aroma therapy massage with Annetta and Nyah and the whole experience was very relaxing. I would definitely recommend them. At first I was very hesitant especially from reading some of the reviews. But was quickly put at ease in the beginning when they were going over the massage and anything additional with the cost.

1 /5 Liana Antunes: I received this Groupon for my birthday in September and It took me months to schedule because they don’t answer or return phone calls. When I finally am able to book (because I threatened to return the gift and notify Groupon) they finally answered and redeemed my code so the Groupon wouldn’t expire. The massage was scheduled 3 months out. Now almost 6 months later I have to reschedule because I have an urgent matter come up and THEY WILL NOT ANSWER! I have texted I have called back to back and I have left voicemails. NOTHING! Of course they’re going to try to blame it on me because I redeemed but they are out to just take people’s money. I have reached out to Groupon and I advise anyone looking to purchase a gift or massage to stay away.Even if they return my call now that I have reported this, I will NOT go to this establishment. They do not care about their customers or prospective customers

1 /5 Andrea James: Booked a couple’s massage for my girlfriend and I as it was her birthday. I had to prepay for the massages which I’ve never experienced before. But figured it was just their policy. I booked over a week in advance and was called a few hours before the appointment and told one of the masseuses wasn’t available and asked if we could reschedule. I told her I couldn’t because it was for my girlfriend’s that day and told her she could just refund me. I wasn’t even upset. It was still early and figured I had time to book at another place (I so wish I had) She tells me she will see what she can do and calls me back and says she can still accommodate us. So we show up for our appointment and the aesthetic of the place is nice. Then we are told all the ways we could upgrade our appointment for additional fees. I went with the hot stones which was an additional $45 a person which is crazy! But like I said it was my girlfriend’s birthday and I wanted to make it special. So the massage starts and right away I can tell something is off. It feels like it’s being done by someone who is either very inexperienced or lazy. I am someone who loves massages and gets them often so I know what is to be expected. At one point my masseuse says nothing and just leaves the room for several minutes. I was so confused and just hoped my girlfriend was having a much better experience. The hot stones was honestly the only enjoyable part of the experience. At the end we were asked if we wanted to leave a 25% tip on the regular price of the massage (we had the Groupon price). So meaning we would be tipping on a much higher amount which isn’t worth it whatsoever. We declined as we already had left gratuity on each table in the room. I’m assuming that the masseuse I had wasn’t feeling good, which is why they tried to reschedule. But instead of giving me my money back she made the girl work which resulted in a horrible massage. So incredibly greedy and disappointing. I wouldn’t recommend them to anyone. I have no idea how they have any good reviews.

1 /5 Sebastian Sanchez: Absolutely terrible service, masseuse was terrible at their job, was massaging unnecessary places to waste time and even though a form was filled out to specifically target certain parts, they did not adhere to that. We were left in the waiting room for about 5-10 minutes which is understandable considering they had customers, but the receptionist could have asked us for “upgrades” during this time. Instead, they wait when you are already in the room and use up part of your time trying to upcharge you for ridiculous expenses. More time was spent asking me if I would like to upgrade my massage then actually doing anything on my back!! Worst part of it all, we went to leave a 20% tip on the massage (despite the terrible experience) and they told us they expected the tip on the full price of the massage (300-400 dollars) and not the discounted price. Absolutely disgusted by this establishment, will not be returning, and will definitely not refer this location to anyone else. Definitely paying for their good reviews and should be reported.

5 /5 Ezequiel Adrados: Its one of the best massages Ive ever gotten! Me and my girlfriend did a couples massage and were totally amazed! Got the hot stones, aroma therapy, and deep stretching! Wow!!!