Southern Medical Group - Tallahassee (FL)

1 /5 Julianna H: I can’t rate their primary care because I was never able to get an appointment with any of their doctors. When I first called, I sat on hold for 50 minutes, and when staff finally answered, they said I’d have to be put in as a new patient and that would take “10-15 days to process.” They said they’d reach out to schedule my appointment after they “transition to a new scheduling system.” No one in their office called me back. Three weeks went by and when I called again, after sitting on hold for 40 minutes, they told me that they were still processing my request to see if one of their doctors would be “willing to see me.” Again, they said they’d call me back. So they say they’re taking new patients and they accept my insurance, but they and their doctors can decide if they don’t want to provide care for you and just never schedule.

1 /5 Todd Twilley: Horrible. Cant schedule a simple test. Cant get your results. They probably cause more heart attacks than they prevent. Do no harm? Hmph. UPDATE: Incompetence continues. Still cant get proper tests done. Do not return calls.

1 /5 Yvonne Read: Cardiology department is a joke. My husband had a heart attack last year. He has yet to see an actual doctor. PA or NP are the ones he sees at his appointments. He was asked how he was doing after stent surgery..... he didnt have stent surgery. She had him obviously confused with another patient. He asked to see the cardiologist who has an office in Perry. They said they would call to set up appointment. Of course they havent called. Hes been calling having to leave messages cant get no one to return his call to schedule appointment. Used to be top notch department. No one cares about their patients at SMG.

1 /5 Kate Voskos: my husband was contacted after being released from TMH in December to be scheduled in April for an initial visit. He was told that paperwork would be sent to him for the visit. No paperwork was ever sent to him. The end of March he had to call to reschedule; however, he had to leave a voicemail for someone to call him back. Then he left another voicemail, then another and another. When he calls to make the appointment, he waits on hold for up to 30 minutes at the time, then gets disconnected. He even tried to come in person to make an appointment and was told he had to call in to make it. Staff does not return calls so what is the point of having voicemail?? At this point, hes not even sure he wants to see anyone in this office. Thanks for nothing, folks.

1 /5 Jon Doggett: Dr. Powers is great. He listens. But I am about to look for another group. Just like many of the other comments in this space, the SMG is impossible to deal with. The portal they ask you to use is unusable and they don’t answer their phones. You might get someone on the phone if you are able to hold for a long, long time. The checkin line runs out the door. Today, there was one person checking people I and 10 people in line. So many people complain and nothing has been done. Good doctor - horrible practice.