1 /5 Cynthia Allf: What a HUGE disappointment. I stumbled in this place about a year ago when my 92 year old father was in need of a haircut and shave. We walked in and he and my 91 year old mom ended up doing facials and we had a blast. Everyone was so friendly UNTIL..I guess I booked an appointment and missed it for my father. I was very apologetic as my father had a stoke and other issues so we were going day to day if we could get him out of the house. Arron, the manager said we were no longer allowed to book ahead so I never did. Today I called to see if I could get my dad in the day of, and Arron answered the phone and scolded me and said no because I booked another appointment last week for my dad and did not show up. I informed her that I did not make an appointment for my dad last week and that I was out of town. She said will someone did, and the girl next to her got on the phone and said I would be happy to take your dad. (if she already told me I could not book ahead, how would I have been able to last week)
When we got there the woman that took us, was running behind so we waited which was no big deal but Arron, told me that we were 15 minutes late. Which was not true but my dad waited for his stylist to finish anyway.
When I found out that Arron was the MANGER I was in shock. Clearly not a people person. Being a business owner myself, I cannot imagine making this woman the manager of my business. She was not only rude, tacky and unprofessional to me but in front of all the other clients which made them all uncomfortable and ruined my dads $140 relaxing session.
She was telling her one client how she beat her child with her "working" hand and her child ended up laughing. Uncomfortable for all of us sitting around that had to hear this.
Also, every time we go the price is different for the same services.
It is unfortunate that this one bad egg ruins it for her other colleagues who were apologising for her poor unprofessional behavior. If you still want to visit this business, I would suggest finding out when Arrons day off is, and book your appointment on that day as the other people are very nice and her divisive, volatile personality may make your visit very uncomfortable.
Katie, please re evaluate who you made your manager as she is not doing your business any favours.
