1 /5 Heather Messina: I walked in today with a gift certificate with a remaining balance on it that was given to me by my mother back in 2021. As soon as I walked in I asked if there was time for a pedicure because I was just a walk in. I was told to pick out my color and then I went to go sit down. While I was waiting to be called up for my service something told me to just go ask if I could use the gift card because I had a weird feeling that they might say something about it being given to me back in 2021. (But in the back of my head I was like “gift certificates don’t expire right?!” it’s already a paid amount, I don’t have anything to worry about!) Side note: the date it was issued was clearly stated on the gift certificate. Anyways, I proceeded to the reception desk and I gave it to the young man to look at and he said that it was fine for me to use it. I then was called up to the chair and got my service done. Although the young man and the woman who was doing my toes were very nice, I felt like I wasn’t being attended to correctly. The woman was constantly getting up mid service, she was always looking around to make sure other people were doing their jobs correctly or something, always talking to other people to help them (which I understand if someone needs help with something but this was literally every 2 mins) and trying to do my toes at the same time. She was not even looking at my toes half the time while doing my service that the electric nail file rubbed against my skin several times and felt like I had just got burned. Not to mention the job was such a botched job that looks clumpy and felt rushed. I had to tell her that she didn’t even clip my toe nails evenly! The young man from the reception desk came over to the chair and asked if I would like to pay now because he was closing the register, so I handed him my gift certificate that he said was valid to use and my card to pay for the remaining balance. He came back over to me and said that the gift certificate is no longer valid and that he couldn’t find it in the system. I was in shock because I literally asked him before the service if I was able to use the gift certificate, or I would not have gone here, I would have just left. He said the gift certificate expired so I was not able to use it. (There was no expiration date stated on the gift certificate) I asked if he could honor the gift card since he told me it was okay to use for my service. He said no there’s nothing he can do. I told him this was not right and he asked me if I wanted to pay the remaining balance and I said no because this was not fair. He still proceeded to say there’s nothing he can do so I just gave in to paying the amount because everyone at this point was starting at me in the salon and I was just done arguing. Let’s just say the service was NOT worth $56+$10 tip and i’m NOT going back!!
