Salon On The Avenue - Pensacola (FL)

1 /5 La Reina: Been using this salon for awhile and was very happy, until I got extensions for the first time 3 1/2 weeks ago. Within 24 hours, my extension started falling out, so I told the stylist what had happened and she could care less. I told her to schedule me in to make sure my extensions were good because they should not have been falling out as much as they did, but she never scheduled me and insisted that she was weeks out booked. Within the week, my scalp started to itch pretty bad and I was told this was supposed to be Belami hair. I brush my hair every single day and use average shampoo and conditioner, and do not do any other products. I lost over 13 K tip extensions within 3 weeks. The stylist kept claiming that it was because of my lack of brushing and products that caused tension alopecia and dreading to my hair. Which is completely wrong because I brush my hair every single day, every day. I could not take the tangles and pain anymore so I decided to go to Alabama to get my hair done. It took five stylists and two hours to completely remove all of my extensions. They said I have tension alopecia and lost a lot of my hair, they said they did notice I brush every day, that the stylist applied it wrong completely, and I was having serious rashes from whatever the glue was. This is highly disappointing and I even asked for a refund, but no refund was given. So basically, I paid to get this done to me. Never again will I go here.

5 /5 Heather South: Here are the official before and after pictures!! I have to give a big shout out to Jean Lowers. She did an amazing job with my hair. Coming from Nashville, Tennessee, I had to find a new hairstylist. Im one who likes to commit to one person so that they get to know my style and more importantly, my hair. Therefore, I was nervous when I sat in her chair, but felt like Jean had the experience to back up my high expectations. She delivered even more than I expected and I am super happy with the results. As you can see from the before picture, I let my hair grow out for quite some time and my roots were extremely long. My hairdresser from TN would have killed me because it takes a great deal of skill and work to make sure the line where your hair grows out does not show. It took multiple processes to get my hair back to where it belonged and today, its still healthy and shiny! I have high expectations and would STRONGLY recommend her for anyone looking for color. She can safely change you to the color of your choosing =D

1 /5 Shannon G: Ive been going to this salon for a couple of years now and seeing Brittany Roley for even longer. I paid for hair extensions 8 days ago. I was told by Brittany that the hair takes 2 days to come in. My appointment to put the extensions in was today at 1 pm. This was all in preparation for my wedding on Saturday that Brittany knew about. She messaged me today around 10am (day of my appointment) saying the shipment was delayed and offered to come in Saturday in case they made it in. It’s my wedding is on Saturday. I have every minute booked. And who knows if the extensions will even be in by then? I asked for a refund because there is no way I could come in between now and then. She immediately fired me as a client because I asked for a refund for a product she was responsible for ordering and providing that did not come in on time. **side note, I was not told once that hair extensions were non refundable nor was I provided with a receipt of any kind stating that. It was clear she didn’t order them in enough time and it was an unfortunate mishap with the shipping. I not once blamed her for that. It’s how she handled it that was terrible. Also, I went in last week and the salon is disgusting. I asked for tea and they gave me a cup with a lip stick on it. They also sat me down in a salon chair that had someone else’s hair on it and all around... no wiping down. Clearly no concern for cleanliness

5 /5 Randi Feldman: Excellent Service by Evan. She did a fabulous job on my hair. Already booked my next appointment.