1 /5 Jessica Thompson: Unfortunately I’m having to change my review to 1 star. If you want a forever place, this is not it. Unfortunately Jacksonville does not have the best when it comes to hair salons.
This is the second time my stylist has been let go (both different individuals). I have not been notified that my appointment was canceled. Luckily I was able to find my stylist on Facebook, who was able to inform me of what happened because I called the salon 3 times and they haven’t answered. They make the choice to not rehire great talent A LOT. Whoever runs this shop doesn’t care enough about customer experience, and doesn’t make the best political decisions for their business either. If you let your employees go, the experience affects the customers unless you go out of your way to make it seamless. The first time I showed up to the shop and wasted my time, this time I was smart enough to call first since I didn’t receive an appointment confirmation.
Just to share my experience, I went to a hair salon in Gainesville, FL for about 4 or 5 years. Similar quality stylists (a little better if I’m being honest). I would say out of the 8ish stylists that were there, at least 6 of them were there the entire time that I was going. One of those 6 was my hair stylists. They had customer and employee appreciation events, and even made and sold their own hair products. This is a BLACK OWNED salon. ALL of their stylists were A1! I KNEW that if my hair stylist was not able to come in, WHOEVER did my hair was going to do a phenomenal job. They were a family. I imagine instead of firing people, they probably have them something like (hmm let me guess) constructive criticism. They have done an amazing job at conducting a successful ethnic haircare business. They have also been in the same location the entire time.
The consistent service kept me and many others going back for years and I promise you if they were here, I would be going there. I saw so much potential in this salon. It pretty much is like the Jacksonville version of that salon, and we all know Jacksonville has different standards. Hope to see this salon turn it around one day and retain a bit more business.
