1 /5 Emily Smith: I had my nails done here last night, I loved them when I left the shop, however when I woke up this morning the color had yellowed.
Last night they were sparkly white, Michael had placed a white powder first before doing the top layers with the white glitter I had chosen.
I went in today to explain how I woke up with yellow nails and I’d like to get on the schedule to have the color changed.
The owner proceeded to talk at me aggressively to the point I was shaking and almost in tears and had to walk out.
She said that the yellow on my nails was the color I picked, even when I showed her the exact sample. She said because the sample was painted onto a more white nail it looked white. I explained to her that Michael had actually used a white powder first in order to ensure that it would match the sample.
I wasn’t angry, unkind, or rude, I just genuinely wanted to change the color. I would have even been willing to pay for the color change but it didn’t even get to that before she was berating me. She said verbatim,”I didn’t do your nails but I know my colors.” Wild behavior when I’m legitimately looking at my nail next to the sample knowing what it looked like last night.
The nice lady in her chair tried to help explain what I wanted as if I wasn’t clear, and she looked so embarrassed at how the owner was speaking to me. To the point that she was blushing.
I just said, you know what, thank you I’ll take my business elsewhere and leave an honest review.
I used to get my nails done by the owner 3 years ago and stopped because of the unprofessionalism. I thought I’d be fine giving them another chance after years away if I just went with another nail tech. I was sorely reminded why I made the decision in the first place. She is an unkind and unprofessional person. I can’t believe I just left a nail shop nearly in tears.
