Pulmonology & Sleep Center: Frederick Tackey, MD - Boynton Beach (FL)

4 /5 Peace Love: In the beginning, it was a little rough with the front desk but once I realize that she was overloaded with task and pretty much was the only front desk. She really had no help. I begin to understand her shortness and at times rude approach. I was a new patient at the beginning I thought she was rude, standoffish and not helpful. Once I did go back to the doctor He was great, he’s what kept me coming back. One day I had an appointment and I came in. I saw how busy she was and I just acknowledge that “hey, I know you’re really really busy and you do a lot here and I just want to thank you for always helping me; they should have somebody helping you. She put a smile on her face and said “you’re welcome” and since then she’s the most helpful person that I can ask for in a doctors office. There’s always room for improvement in all of us. Sometimes you can’t get out of people what you want by giving back to them what they give to you. I can’t fight fire with fire You don’t combat rude by being rude. You combat by being kind to the other person who’s being rude to you. One never knows what’s going on with them and how much could be on the person so sometimes time just think about it before you write about someone being unpleasant you never know what people are going through and of course that’s not the place to experience rudeness, because we’re not well people coming to see doctors so coming into a pleasant environment it’s healthier more than dealing with someone rudeness. My health is my number one priority. Sometimes we have to do what’s best for our health.

1 /5 Gus Cobos: The worst staff in the world! Its already 14 months since Dr. Tackey suggested a replacement for the C-Pap that he used, first they never sent the request to my insurance until two weeks in a row I called the office to pressure him to do it! then 3 months later they call me from Dr. Tackeys office to say that the insurance does not cover the machine that I have to buy it on my own, but a week later I receive a letter from the insurance (Florida Blue) where they explain that the The reason why they did not proceed to deliver the machine is because the documentation sent by the doctors office is incomplete and they did not even fill out the form required by the insurance. Now 10 months later I am still waiting to ask them to submit the correct information to insurance.

1 /5 Dominique S: The lady with the glasses have no customer service at ALL, I walked in . She didn’t a knowledge me, made me Wait 15 minutes before giving me the paperwork , then snitched it out of my hand . Once back after another 20 mins she started questioning me about what’s on my driver license , that has nothing to do with her all she should worry about it the information I provided on my paperwork. Office is very dirty, chairs look as if they haven’t been cleaned EVER! I just walked out I will not be back. Didn’t even have a chance to meet the Dr because his staff ruined it for me. As someone who is a MA and worked in the medical field for 10years I would never speak the way she does to patients, she doesn’t deserve a job with that attitude! And I wouldn’t recommend my worst enemy to this office with staff like that. Dr you might be great at your job but you definitely need to find a different stuff, with customer service and that knows how to treat patients!

1 /5 Anna Caldwell: Like others here, I have never in my life been to a doctors office with such a rude front desk person/I think she may be the nurse too? (She took my vitals during my visit.) Dr. Tackey is a fine doctor but it isn’t worth the headache of speaking to the woman at the front who answers all calls, deals with all billing, and schedules all appointments.