1 /5 Amber Parker: Oh boy where do I begin. I want to start off by saying that I have been coming here over 7 years and I’m honestly just highly disappointed on so many ends. I came in for an acrylic over-lay fill on Friday 12/13. I got a solid color which was done by a gentleman who I do not know the name of. During the process of getting my nails done, i expressed that I would like my cuticles cut down. When I came in for the initial full set of the acrylic overlay of my real nails, the lady that did my nails dialed my fingers in water and some sort of skin softener when she cut down my cuticle. She explained that this was done to reduce any tearing, breaking or bleeding of the cuticle, which, I am so grateful she did that. This gentleman that did my fill, roughly cut down my cuticle with no moisture added to the cuticle and in turn, he cut multiple of my fingers. Even when I jumped and wiggled in pain, he did not apologize or even stop to see why I was hurting. I had to point out that I was bleeding and that it was stinging really bad and he said NOTHING! Throughout the duration of me getting my nails done I tried several times to make conversation with him, compliment the job he was doing, even though I had to point out areas that he did not cover with the nail polish. It became a very awkward and uncomfortable experience all together because I felt like this was not a language barrier, he just flat out didn’t want to talk to me which hurt my feelings a little bit. All of the ladies surrounding me were chatting, laughing, sharing stories, and even showing each other things on each others phones while the nail tech was doing their nails. By the time I left the nail salon around 2ish, my nails were chipping and peeling on FOUR different nails! Mind you, I paid $50 (plus a $10 tip which was not deserved but I always tip no matter what) for this fill on short/ medium healthy length nails (nothing too crazy). What’s even worse is, I got my nails done for an event which they looked like I never even got them touched up on! I’m not only angry but I feel disrespected! How dare these nail salons charge money like they are amazing specialists and the work is mediocre unless I coach and guide them through the entire process, which just takes the relaxation and joy out of the manicure process. Monday morning I arrive back at the nail salon because they are closed on Sundays and I arrive at 9:42AM (12 minutes after they open). To my surprise not only can they not take me right away after explaining the situation, I don’t even get an apology and the ONLY nail tech available is the guy who did my fill, which I explained I did not want doing my nails again. They told me I’d have to wait 30 minutes which I honestly was not happy about. The guy at the front desk went and did someone else’s nails, when, touching up my polish would have taken 5-8 minutes, which makes more sense to knock me out the way, THEN start on her nails; considering the fact that technically I was serviced before her, and they COMPLETELY dropped the ball in SO many ways. I was almost tempted to ask for a refund because even though I received a service, the service was done so poorly and I have to take time and gas out of my day, to come back to the salon 3 days later because my nails were peeling like crazy on the SAME day (and this is “quality” gel polish). I’m not a brat, nor do I feel like the world revolves around me, but to pay so much money, for a FILL on short nails, and to have the nails butchered, my event outfit downgraded, no apologies or any real customer service provided, and being such a long time customer and familiar face in that place, which a kind heart and a generous tipper… IM HURT! And I feel TRULY wronged. I’ve only ever asked for my money back on nails ONCE and I was 17 and the job was just absolutely horrible I wanted to cry. I’m extremely disappointed in the downgrade of service and unfortunately I will not be coming back here and I will be spreading the word. There is nail techs who own their shop, do AMAZING quality work, and won’t ever do this to you!!
