Mount Sinai Hospital - Miami Beach (FL)

1 /5 Sara Franca: On August 17, 2023 the doctor Anthony Catapano was in the emergency room As a critical care nurse for the past 7 years, it is my professional opinion that there was a delay of care in my grandmothers unfortunate stroke and death. She displayed classic symptoms of a large vessel occlusion such as altered state of consciousness, the hemiplegia on her left side and the gaze deviation. All of which were documented on her arrival to the ER at Mount Sinai, however they failed to call a Stroke alert or Code Fast to prepare the stroke team and CT Scan on her arrival. Not only did the paramedics fail to alert the hospital en route, but the providers in the hospital also failed to identify classic LVO symptoms. The American Heart Association recommends a  CT Scan in less than 20 minutes of arrival to ED with stroke symptoms, it took them over 45 minutes to bring her down and begin the CT scan on her. She arrived at 20:47 by ambulance and they began scanning her, head to toe at 21:33. Per her medical records, there was no FAST-ED scale done on her arrival, until 23:29 when the radiologist finally called the ED doctor at 22:38, more than an hour after they had finished scanning her to tell him there was an occlusion of the Right Internal carotid artery. After 22:38, you see the ED doctor start putting in stroke orders, orders that should have been initiated on her arrival to not delay care, and the Neuro Team was finally activated at 23:21. Mount Sinai as a "Comprehensive Stroke Center" should be well versed on the classic signs and symptoms of a stroke and also know that the standard of care is 90 minutes or less, door to needle time for intervention. However, it took them almost 4 hours to do any intervention on my grandmother, she was taken to  cath lab for a mechanical thrombectomy at 00:35. Their untimely diagnosis resulted in her being out of the window to receive thrombolytics that could have broken up the clot, before proceeding with the thrombectomy. They incorrectly charted her Last Known Well being at noon,  when it was 30 minutes prior to her arriving to their ED. The medical care provided at Mount Sinai was negligent and failed to meet the standards of competent medical care. Her clinical outcome could have been different if a timely diagnosis would have been made, time is brain, and she was rapidly loosing brain tissue with all the delays. Had she been treated appropriately, there could have been a chance for recovery, as she arrived in the hospital in less than an hour after her last known well. My family, and especially my grandfather have suffered a great loss resulting in emotional distress and loss of companionship for him.

3 /5 Yas: I complaint of poor treatment by the laboratory technician Linda Louis, I asked her if she could please do two lab orders that my mother had with a single puncture in the vein, in front of the nurse Joselin, Linda pico professional ignored me and on two occasions told the nurse that he did not receive orders from family members, to which the nurse kindly explained that there was a routine order for the morning (it should be explained that my mother had a mastectomy this morning and 4 punctures failed to catch the vein, 1 extravasated, 1 successful with his current IV) not happy Mrs. Linda Louis who always ignored me repeated to our nurse with emphasis and shouting, I only take orders from the doctor not from the family, which It was inappropriate because the nurse explained that there was a CBC order for the morning. My point is that at no time can health professionals lose courtesy to the patient and family, lose their sanity, or be sarcastic, we do not want to be here sick, nor be pricked 7 times and if necessary a little humanity , common sense and respect is the most precious thing. Thank you that there are still people like RNJoselin, RN WIilly Blanc Chart nurse and mrs Marie pct dela torre 6 night shift, kind and dedicated to health care. I work in the system and there are many ways to look for solutions and be kind so that our patients and families feel cared for.

3 /5 M Sandino: The hospital is beautiful and the OR team and surgeon were fantastic. Unfortunately the same cannot be said about the registration department who failed to give my elderly mother the proper instructor and information about her medications and visitor policies. My sister drove 3 hours to see my mother post-op and was not allowed to enter. We were told it was one visitor at a time, which is reasonable, but then told when we arrived that it’s one per day. Someone needs to research the impact of family support or lack there of has on patient recovery. We had to walk two buildings over to use a visitor restroom for “Covid “ reasons. The nurse on the surgical floor was very sweet and her room was clean. It’s a shame they have these ridiculous rules and are not flexible no matter the circumstances. I don’t know when following rules became more important than doing what’s right for the patient. My mother who is very sensitive due to her condition was very upset. Enough with the nonsense. Work on protocols that decrease cross contamination and hospital acquired infections instead of rules that only benefit the hospital.

5 /5 Leija Joseph (Joe): I was operated on June 1st by a urologist at Mt. Sinai on Alton Road. I cant say enough good about the staff, the procedure and the facility. Due to needing tests before surgery, I traveled to their Skylake and Mid Town locations. All exemplary treatment. Scheduling, communication, dealing with the Insurance approval were all great as was the surgeon and the procedure. Totally back to normal. The way it should be:)

3 /5 Modern Martial Arts & Fitness: I brought my wife in because she was having problems with her gallbladder and in a lot of pain. The administered her morphine and some other medication to stem the pain. Emergency was great and the staff very pleasant. However once she was placed in the general office everything changed. Getting a room took 3 hours, every doctor had a different medical opinion. Tests were repeated and took forever to do. We actually had to scold them. Except for Dr Velar all the other Doctors were rude and did not have any definitive answer to what should be done and what time frame. After every doctor or nurse visit their reply was maybe tomorrow or three to four days wait. Are you kidding me? Go to University of Miami or South Miami hospitals instead. Its better to drive 1 hour than to sit days and nothing get done. After the 2nd day of just sitting around we just left with our test results and went to South Miami Hospital