Les W. Ms. Patricia Luiso is my, yes possessive sense, service advisor, exclusively. Stay tuned while I quantify that statement… I’ve interacted with “Tricia” since her initial employment, that being several years and numerous new vehicle purchases ago. She has treated me with the same professionalism each visit. She is extremely knowledgeable with the product line(s), knowing what my vehicles need next or how to resolve an issue without hesitation. This recent visit was a routine service including oil change. I arrived 15 minutes prior to the appointment and as per norm, the service documents were already prepared, and she immediately departed with the vehicle. Forty-three minutes later it was returned with a smile. I very rarely receive this level of customer service with any other industry. I cringe at the thought of her departing, but fact is, young energetic talent of this caliber moves on and up quickly. 5 Stars all around.
5 /5
