1 /5 Skylar Lucas: If I could leave zero stars I would. My mom decided to treat herself to a fresh set today and was close to Lychee Nail Spa so it made sense for her to stop. She went in and asked if they could do a french ombre with a tapered shape. They gladly told her it was something they could do. She was rushed to a chair where they first drilled her previous gel off and put her in foils to soak off the rest. She was then moved to someone else who drilled off the rest. This lady, not sure of her name, put the tips on which did not fully fit her nails and proceeded to use dip without asking my mothers preference. The ombre was not the issue, however the dip application was thick and messy. My mom noticed a couple issues but she is not one to complain, so she decided to trust the process. After this they charged her $75 which she proceeded to tip $15 on top of and left the store. She then took a closer look at her nails and realized the extent of how horrible they looked. Not wanting to have wasted $90, my mom went back in and simply asked that her nails be fixed no mention of wanting her money back. She was then sat with the supposed owners daughter, Tina, who filled the nails put on a fresh top coat and called them fixed. They still were not. My mom then walked out of the store again and still unhappy called the store. Not wanting to create a scene inside the store my mom politely asked Tina to come outside and look at her nails. Tina responded that she was with a client and was unable to come outside. 20 minutes later my mom received a call from Tina asking her to come inside. My mom proceeded to enter the store for the third time and be sat with the "owner" Lilly. She asked my mom if she was happy with her nails which my mom replied with no and attempted to show her why she was unhappy. Instead of listening to my mom, she decided to grab her hand ask yet again if she was happy which my mom again said no and began cutting her nails off. She stated that she would be returning my moms money so she could get her nails done somewhere else. To which my mom responded politely "Youre really going to let me leave your salon like this?" She responded with yes and proceeded to butcher my moms nails cutting off her real nails as well. Then when they "returned" her money, they asked her to walk to the front of the store to be visible by the cameras and attempted to keep the $15 tip she had left. Again politely she asked for the missing $15 back to which the owner sighed and said something along the lines of you must really need it more than me. My mom walked out unhappy, crying and defeated when all she wanted was to treat herself to something nice. This business needs a reality check, there are countless other reviews with practically the same complaints. Unfortunately my mom didnt read these before going here. The issue was never the money, it was the principle. No one deserves to ever be treated this way, they could have at least filed my moms nails but the decency for that just wasnt there. Overall just an unfortunate and upsetting experience.
