Ko Ko Nail Spa - Hollywood (FL)

1 /5 Melanie Olivero: Terrible, appalling, unprofessional, and disappointing. I never write reviews but this place left a sour taste in my mouth. I Got a mani pedi Gel for my birthday and most of them peeled off like stickers within 5hrs!!!!!! Went back to the salon to get a refund and removal for this awful service performed (I did not trust them anymore to fix my nails) unfortunately the manger was on vacation and I paid in cash so the employees refused to help. Allen (the employee talking with me) is disrespectful and does not know one thing about hospitality nor customer service Here is the long story short Description: big guy with glasses. Allen offered $12 refund for the polish, this is a slap in the face after paying $67 + $10 tip for polish and service!!!!! I refused the refund and told Allen to just remove the gel but of course Allen said “I cannot do that for free” I told him “ok I will pay with the refund you give me to remove this gel” Allen said “we cannot do that”, zero explanation, they just didn’t feel like helping, no wonder there salon is never busy because they are not professional nail technicians even though they claim to have years of experience… they desperately need more training and education in the business world.

2 /5 Fran Thomas: First visit, The shop wasnt so clean to begin & service was fast to start. I ask for an American manicure. Im not sure what type of S&S dip i rec. I ask her not to cut my nails however she filed them all the way down she might as well cut them. I was really upset to see my nails in such condition after 5 days. $55. They have the nerve to ask you to tip when paying. I will try another shop. Poor service!

1 /5 Sunni Payne: DO NOT GO HERE BE AWARE!!!!!! HORRIBLE EMPLOYEES THE OWNER IS NOT RESPONSIBLE NOR RESPECTFUL !! THEY USE CHEAP PRODUCTS They do not know what customer service means. It’s really sad because myself and my family have been going here in and out for a couple years and I always ask myself why I go back every time I go there. They failed to inform you about their products so if you choose a color and the color peels a lot or breaks, they will not inform you until after you get your nails done. For example, I got my nails painted natural for the first time. I was not too knowledgeable when it came to what brands Peel or chip easily. So that being said, of course, as soon as I got home, I was realizing all the And the horrible paint on my nails. I called them back to let them know I was unsatisfied and they told me there was nothing they can do and I can pay for another service. Extremely unprofessional and unpleasing, I will make sure everybody knows to never go to this nail salon ever again. I’m a business owner myself And just because thousands of customers don’t have an issue when you come across that one customer that does have an issue you should fix it Instead of making the issue worse or trying to compare to other customers super unprofessional… just because I have an issue with my nails doesn’t mean the next person will… just Because the other persons nails were perfect, doesn’t mean mine are going to be perfect as well !!!! I’m really disappointed and upset Fact that the owner treated me the way that she did disgusted.

1 /5 Eviana Del rosario: Not worth $100 - woman who did my nails tried to fix it but it just looks so bad. I’ll have to get them redone.

5 /5 Michelle Lenore: Winnie is the best nail artist around. She always keep me looking and feeling beautiful plus she makes me laugh. Good spot to get away from the kids and husband and relax for a while.