1 /5 Ms. Tinson: I visited Hawaiian Nails with a friend who has been going there for a while, expecting a quality experience. Initially, everything seemed fine as only three people were working: the mother, the husband, and the son. The mother was welcoming, which gave me hope, and I picked out the colors for my manicure and pedicure. The older lady did my manicure, and I was satisfied with her work.
However, when it came to my pedicure, I immediately noticed that the older gentleman who was assigned to it was rushing through the process. I attempted to guide him on my preferences, but he ignored my requests completely. When I told him I was displeased with the way he was doing the pedicure, I asked the woman who did my manicure if she could take over my pedicure. She spoke to the son, who then asked me if I didn’t like it. I said no which noticeably upset the older man at which point, disrespectfully yanked the plastic protective cover out of the water and then told me to leave.
The son, seemingly the only one who could understand my concerns, informed me that the older gentleman was the only person who performed pedicures. Throughout this ordeal, the rudeness of the older man was shocking. I’ve rarely experienced such poor service—especially considering that I view pedicures as a special treat that I seldom indulge in. I take great care of my feet and budget for these moments of pampering. Being told to leave was entirely unacceptable and disheartening. My expectations were not unreasonable; I simply sought a basic level of courtesy and service. Customer service is immensely important to me, and I will not tolerate disrespectful treatment when spending my hard-earned money.
