1 /5 Rossanna Jaimes: Making long story short...I had a root canal done at this office in March 2024. Despite the procedure, I continued to feel pain. They reopened the tooth, checked the canals, and applied more medication. When I returned for the final filling and crown, they placed the permanent crown without refilling the tooth and left cotton inside.Over the next few months, my pain worsened. Every time I went back, the dentist dismissed it, blaming teeth grinding. In September 2024, I sought a second opinion and was told my tooth was fractured and improperly filled. The specialist confirmed necrotic tissue due to fluid infiltration. Because of the infection, the second dentist had to attempt treatment before extraction, otherwise, the anesthesia wouldnt work. She was shocked by the amount of anesthesia needed due to the severity of the infection despite the treatment. When I contacted the original office about this, they accused me of trying to take advantage, comparing my refund request to eating at a restaurant and then asking for my money back.
This experience has been painful, frustrating, and expensive. I strongly do not recommend this office due to their negligence and poor customer service.
Note: what you see black in the tooth is the necrotic tissue. PLEASE DO YOUR RESEARCH BEFORE GOING THERE.
UPDATE: The office only contacted me after receiving the notification of my review. Prior to that, they never reached out. They claimed they were trying to coordinate with the office, but the truth is, they just wanted me to remove my review.
They offered to cover the cost of the implant (which is also covered by my insurance), but only on the condition that I take down my review. ( see text message, in Spanish) I initially agreed, but then I realized that returning to that office, where underqualified professionals had already compromised my health, was not a good idea. What you see in the picture is the temporary filling that my second dentist placed to help reduce the infection. My medical records from my second dentist confirm that they left COTTON INSIDE for FIVE months and I saw it with my own eyes, so they are saying now that my second dentist and I are liars. You can also see the permanent crown in the picture, so maybe the office can clarify if the standard procedure is to place a permanent crown on a tooth with temporary filling, thats amazing! I will have the peer review Board to review this response!
