Dr. Craig Sater, DDS - Port St John (FL)

5 /5 Nadean King: I saw Dr. Shawi at this office today and this was my second visit with this doctor. He is fantastic, Dr. Shawi helped me with two crown restorations and today with a chipped tooth. Each visit was completely painless and positive outcomes, I’m elated. I have more than 40 years of dental issues due to genetics and poor habits ans a child. This office has treated me with such professionalism over the years, and having Dr. Shawi provide superior dental work is awesome. If you are in the Port St. John area and need a great dentist Dr. Shawi is excellent, highly recommended.

5 /5 Michelle Williamson: Dr. Sater and his staff are stellar. I had an excellent experience there. I felt absolutely no pain during the procedure. They are so professional and informative. I would never go anywhere else. He and his staff truly care for their patients. Be assured you will not be disappointed. Thank you Dr. Sater and his staff.

1 /5 Sherica Jordan: Let me start by stating this is the first yelp review I have ever written. I took both my boys to Dr. Sater, who came highly recommend by a coworker. The office experience and treatment during the visit met all my expectations. My children recieved the care they needed at the time and we even came up with a treatment plan for future visits. However all that changed today when I received a phone call from John who started the conversation out very politely by asking if I had a moment to speak with him concerning my account, I told him I had about five minutes left on my break. He proceeded to inform me that I had an outstanding balance of $85, which I was unaware of because I paid what I was told my portion of the service were for the visit, which left me with a $0 balance. John explained that was an estimate given based on the insurance. Understood. John claimed they had been sending me invoices for "months." I explained I had not received the invoices, can we verify the address on file? This is when the conversation took a turn for the worse. Once I verified the address they have on file is correct, Johns tone changed and he begin demanding that I give him a date I can pay, remember Im at work. I told John I could not give him a date and that my break was over so I was ending the call. Well John decided to call me back, which upset me. I explained to John how upsetting him immediately calling me back made me after I had already told him I my break was over. I also informed John it would be unfortunate for me to have to find a new dentist because of how he was behaving, he did not seem to care, he had to finish telling me what he wanted to right then and there. He told me this was his "Final" call (which was the first call from him or anyone in his office) and my $85 balance would be sent to collections. I told him to do whatever he felt necessary. I called back to speak with the Office Manager, it was at this point John informed me he, is the office manager (so unfortunate). I explained to him I had just spoken with someone from his office a few weeks ago to receive an updated copy of the treatment plan and she never mentioned I had an outstanding balance. His response was he does not know why I was not during that call. I told him I did not appreciate how he spoke with me, he said the same and told me he "matches energy" I told him I would no longer be using that office(along with a few other explicit choice of words) and for him to not contact me again. Well John could not let it end with that he made sure to send me a lengthy "follow up" text about how me ending the phone calls with him would not be tolerated moving forward. He does not have to worry about moving forward because I refuse to spend my hard earned money with this practice due to the negative interaction I had with him. John allowed his ego to ruin future business for Dr. Sater. All John had to do was allow me to get back with his office, which I had to do anyway to schedule the upcoming services, but John just could not let me have the last say. Not to mentioned I just referred a friend to this office yesterday, needless to say I called her back and told her to find another dentist.

1 /5 Paul Davis: If you are in a life or death dental emergency, I would consider death, before I considered this practice. By far the worst dental experience I have ever had. The assistants were for the most part, very kind. Rose was patient and calm, and the DA who took my x-rays was funny, and courteous. They are the only reasons I would feel bad for leaving a bad review, but Jonathan the office manager equals it out. During my first visit, the dentist asked me "Is your car or your tooth more important?", when we were discussing cost. I am insured, and they still wanted 1200 dollars for the root canal, after my insurance paid them 1650, for a total of 2850 for ONE tooth. I explained to him that I had a baby on the way, and had just bought a car that was going to be safe for my baby. Thats when he asked "Is your car or your tooth more important?" IDK DOC... possibly my childs safety and reliable transportation... It felt like a terrible, unempathetic sales pitch. Rose explained to me they could take 867 up front and 300 something at delivery of the crown. She even wrote it on my paperwork. I got over the bad sales pitch, and decided to schedule the appointment. When I called to schedule, Jonathan, the office manager, explained to me they needed at least half $ up front for a deposit, and I didnt have it. He compromised with me and took 100$ to book the appointment. ^The most decent thing he did during this entire process, actually. We booked the appointment for a day that I would have the agreed upon 767$ after deposit. I brought my money and showed up on time, and at first Jonathan said I owed 355$. I told him I thought it was more than that, he assured me it wasnt. I paid the 355 went to the lobby for waiting. Then Jonathon calls me back to the office again to explain that there was a clerical error and tells me I owe an extra 750$ today to pay the full amount of this 2 part procedure. I told him that I was allowed to pay for the crown after delivery, and he said only half. (It turns out he was correct) but the entire time he was treating me like I wasnt good for the money when I told him I had the extra 300 something dollars. Jonathan said he would need to check with the doctor. I was upset at this, considering we had made an agreement, and I came to see my part through. I asked for a refund, and they obliged. I went home amd fetched the paperwork that I had with the payment plan written on it and returned to the practice to get things straight. It devolved into a counselors meeting in the dentists office where they were trying to assure me that they care more about people than money. Hard to tell when you would have 88% (including insurance) of payment up front for a root canal and crown, when I wasnt going to be getting the crown for another week or two anyways. I understand paying for the root canal at time of service, but to force me to pay in full for a root canal and a crown, when I wasnt getting the crown, seems crazy. If I had 88% up front for both procedures, I dont understand why they couldnt wait 2 weeks for the other 350$ so that they would receive payment for crown at the same time I got the crown. Jonathan very pompously rolled his chair right up to mine and said, "let me try to explain this to you one more time" I got the vibe that he was being condescending of me. It set me off, and I decided to walk out because Jonathan was so close to my face and I was angry. As I was leaving he followed me to the lobby door and snickered "well, try to have a good day" I told Jonathan to go enjoy a vulgar activity with himself. (Not my best moment, but I was upset and felt like he was pouring salt on my wound.) I went home steaming for awhile, and decided to post this. Right as I was finishing this review, the Dentist called me to apologize for the morning and how it went, and to offer his referral and more antibiotics if I need them. I do appreciate his effort to repair the situation from this morning, and to try to reinforce that he actually cares about a person more than money. The damage had been done though.

2 /5 Scott B: Wasn’t a pleasant experience. Of course, nobody enjoys the actual dentistry part of seeing a dentist, but that’s not what I’m talking about. This place is over the top on upsales. You go in for a simple procedure, and they try to scare you into doing multi-thousands of work. Plus they charge a $250 “new patient fee” and tell you that will be a reoccurring fee every time unless you swear fealty to their practice. Won’t be returning.