3 /5 Katlynn Meier: I hate writing negative reviews, especially for places where I really thought I had found great service. However, I do feel it is important to hold businesses accountable for poor customer service.
On 12/14, I visited this salon for a color/cut. This was my second visit. Over the holiday break, I noticed that my grays were showing sooner than usual, but since I was out of town and it was the holidays, I did not reach out to the salon. When I returned home, I called the salon the first day they were open on 1/7. At this point my hair is now just as gray as it was when I went in on 12/14, not even a month later.
The woman I spoke with shared that there were notes that a lighter color was used on my hair, and the stylist had noted that they did not have the color to match my jet black hair. Unfortunately this was not shared with me during my visit. When I spend $100+ to get my hair colored, and my hair is unmistakably jet black, I trust that the salon has what they need; especially being that this was my second visit.
I asked if I could come in to get it touched up, and she said that they would only fix it within 3 days. Not once did I ask or insinuate that I expected them to fix it for free. Some sort of discount or acknowledgement would have been nice though, being that the wrong color was used on my hair. Instead she said that they would make sure they had the right color ordered before my next appointment…very disappointed in my experience with this salon and will not be returning.
