3 /5 Joe White: Dr. Bensen was on time for a follow-up appt. of a visit to the LKMC E.R. He was personable & attentive, & confirmed the diagnosis, treatment, & tentative prognosis. Some concern was expressed after a repeat xray, & a referral consultation was discussed; he called 2 days later to report that his office would be in touch in a day or 2 to set this up. The office did not call, & has not responded to further inquiries.
Very appreciative of the half-hour of Dr. Bensens time & expertise, but office staff totally dropped the ball.