1 /5 Nona: I came in for the first time ever 2 days ago for a GelX full set. Everyone I spoke to was very kind. However during my service, I noticed the adhesive was applied very thick and unevenly which made my overall nail very thick. I expressed that I did not like it. The woman doing my nails kept saying she would fix it at the end but she carried on with painting and curing my nails anyway. She insisted it was the coats of paint making it thick but it wasn’t. I kept telling her for 30 minutes that it wasn’t the paint that bothered me, but the actual application of the gel x nails. However, she was continuing all the steps to finish the nails without going back to fix the nail application. Finally I told her to take them all off and I left. Now I was not going to write a review for this. I am writing review based on the pain I am still enduring 2 days later. During the nail preparation, she did not use any proper methods for removing my cuticles. She used several drill bits to dig into the skin around my nails. These drill bits were not sanitized in any way that I could tell. Even after pulling my hand away in pain and seeing visible cuts, she just pressed them with her bare hands, no cleaning of the wounds, and just kept going until all 10 of my fingers were cut, bleeding and sore. She kept applying acetone into the cuts and I was very much in pain and still am 2 days later. Pics attached are of my cuticles 2 days post service and with my own polish applied layer at home.
I will say they offered to fix it and have someone else do it and they did apologize. However after 2 hours wasted there and the amount of pain I was in, I could not justify going through another nail service immediately after.
The salon itself was very cute and very busy. You could tell they had many happy customers. I just wish it had worked for me.
