1 /5 Tammie Richter: I went to CT Nails in mid-January for the first time in several years to have gel polish applied over my natural nails. Within three days, the polish started chipping so badly that I had to remove it. Hoping it was a one-time issue, I returned on February 13, explained what happened, and had the gel polish reapplied. Unfortunately, about seven days later, the polish began chipping again, and by day ten, it was lifting and peeling off in sheets.
On the 11th or 12th day, I went back to the salon to show them what was happening, thinking they might be able to figure out the issue. Instead of addressing my concern, the first thing I was told was that they couldn’t offer a discount because I had waited more than ten days to complain. The manager was so focused on denying me a discount that he completely ignored the fact that my polish was peeling off. I repeatedly explained that I wasn’t there for a discount—I just wanted to understand why this was happening since it had now happened twice.
The manager then offered to redo my nails, but only at full price. Even after I agreed to this, one of the employees started telling me all the reasons why it was my fault the gel wasn’t lasting, as if I’d never had gel nails before. She also suggested I should have gotten dip instead. I initially planned to return for a third attempt, but after leaving, I realized I had no confidence that the results would be any different. Rather than paying again for another poor experience, I decided to take my business elsewhere. Problem solved.
