Blue Moon Salon - St. Augustine (FL)

1 /5 Szilvia Borbely: I’m very disappointed. I never leave bad reviews, but I have to do it now to save someone else from the sadness I feel right now. I’ve messed up my hair by using box dye and bleach. I understand I shouldn’t have, but I did and wanted to get fixed by a hairdresser. I looked up their website and the prices seemed reasonable. I called Keisha and told her I don’t speak perfect English but this and that happened to my hair and needs to be fixed. At the salon we were agreed on a full head highlights lowlights foil with some haircut. From the prices I saw on her website I thought that something I am ok to pay for it. So I didn’t feel the need of asking the price. Big mistake!! She was putting the foils in my hair for about to 2,5 hours,very slow,which never happened to me before with any of my previous hairdressers. And let me sit in the chair for like 30 ish minutes more. She washed it of toner haircut styling. And at the end I had to pay $550. Which was shocking. She said she goes by hourly rate for color correction. $150/hour. I have never heard of that before a hairdresser charging by hours. So if she is slow then I have to pay more?! They never mentioned anything about the /hour charge on their website so of course I was surprised by that. In my opinion if she is the professional at least she should say something at the beginning if I want this, this is the price range, if I am ok with it. The money is one thing. But when I got home I checked my hair from a closer look, and I noticed around my face is still yellow and the back is brassy and not really highlighted. This happened yesterday, I took the pictures today. I haven’t washed my hair since. I was so sad all day,I met my friend who got so upset over that happened to me and felt sorry to be this sad, and called the salon up to see if there anything we can do about it. But Keisha was rude to her and said check other salons prices they are all the same as hers and she won’t do anything to make this up for me. Not that,I would never go back there. You know, in this economy you think twice if you spend money on something. I was shocked by this experience. I just wanted to look nice for the summer and enjoying my fixed hair, even if it’s expensive. But right now I am just sitting here minus $$$ and deeply sad in my soul with my still brassy yellowish hair… I hope it doesn’t effect the other hairdressers business in her shop! Answer to your reply:Like I said before when I got home and checked my hair from a closer look I noticed it’s still yellow and brassy. For $550 at least it should be perfect if you call it color correction. I booked the next appointment with her because she was so pushy. I haven’t asked her for the next appointment, she offered it and I felt already uncomfortable after I have seen the price so I said yes to the appointment and asked her if I can cancel anytime. I tipped her because the tip was already in my hand and I felt bad about the situation not everyone like to confronting.I am not a professional to know the color correction prices. That’s why I checked the salon website before I booked to have an idea about pricing. Now you say it’s not even her pricing. How would I know that? If she cares so much about her clients at least she should give me a heads up about the high price. Not everyone has that kind of money to spend on their hair, even if it’s reasonable. I would maybe asking some other solution or go somewhere else. I am sorry you don’t have any empathy in this situation to understand my side of the story. I left the review because I want to save others from this bad experience and grab attention to always ask the price a head of at least an approximately price to have some idea. Mostly because your website is misleading. My friend called Keisha up because she wanted to ask her if there is any solution. She was wondering if there was any misunderstanding because of the language barrier. When Keisha gave her an attitude she probably got upset. But I still paid the full price. I didn’t deserve this kind of treatment.

5 /5 Sarah W.: I’m so happy with my new hair! Keisha is one of the kindest and sweetest people I’ve met in St. Augustine. She made me feel at ease and spent over ten minutes discussing options and listening to me. We worked together in creating a hairstyle and color that works for me - very individualized. She is so talented and creative. I couldn’t be happier with the outcome and also my experience at her salon. You feel like you are not only welcome but home. I’m grateful for the recommendation and won’t go anywhere else as long as I live in the area. And they also do amazing eyebrow waxing as well! Thank you, Keisha!

5 /5 Verna Leggett: Love this salon! I see autumn and Keisha. Whichever is available to fit my schedule. They always do exactly what I ask for and are responsibly priced. They have a fully stocked coffee bar that I love. So while getting my hair done I can enjoy a nice hot cup of coffee or iced coffee. All of the stylists are very professional and inviting. Every time I come in I’m greeted by first name. This salon feels like my home away from home.

5 /5 Jessica Morris: Brought my daughter in for some highlights and a trim. Autumn was fantastic!! My daughter left super happy and is already excited to go back. Salon was really clean and priced exceptionally well.