1 /5 Joe Spirito: Please consider this a zero star rating. I am almost 16 months into my treatment plan for full upper and lower implants and still not into phase 2 which will be new impressions and having my permanent implants made and fitted. I had an appointment this morning at 10 AM to get impressions done for my permanent implants, and waited alone in the lobby for 40 minutes before being called in. After the technician took me to the treatment room she insisted that I already have my permanent dentures and impressions were not needed. The doctor just replaced most of my implants and few months ago because they were always loose. My initial surgery there was almost 16 months ago and its been a painful miserable experience since day 1. The technician this morning immediately contradicted everything I said without even investigating what I was telling her about my previous appointments/treatment. I had to take my old temporary dentures and walk out because she was determined to not provide the treatment that I was scheduled for. I called the office manager about 5 hours after I got home and she didnt seem to care about what I was supposed to get done today or the way I was treated or what the rest of my treatment plan is. She said she was going to call me to talk about treating the technician with respect (which I did, but she refused to listen to anything I was saying). I dont know why 5 hours went by and she never called. She didnt even ask me for my side of the story regarding todays appointment, or the fact that the technician was not going to do the work that I was scheduled for and after I was already there for 50 minutes, she was still trying to figure out on her computer how to disagree with me and what I needed to get done. I have no idea how this is going to end up, but going to Aspen Dental in the first place was the most expensive, time consuming, frustrating, painful, and miserable mistake Ive made in my life.
