1 /5 Lesa Moore: January 6 2025- Just called Ardent Family Care to cancel an upcoming appointment and the person who answered my call took my name, said thanks with a very nasty attitude and then hung up on me. She never asked my dob or confirmed the date I was requesting to cancel. My husband and I have been patients there for 7 years. Since Dr Alfonso retired, we moved to use Dr De Leon who has since left this practice and the decline has been very transparent! Joe in prescription meds has complicated so many of our prescriptions by calling them in to the wrong pharmacies or calling in meds we don’t use..ugh. That little gem they now have answering the phones , who by the way never identified herself, and it definitely wasn’t Carla, but that individual should be taught some customer care skills and check her nasty attitude at the door before she takes incoming calls from patients. Needless to say, they don’t seem to care about the patients on any level. We will not be going back to Ardent Family Care! Good RIDDANCE!
