AdventHealth Medical Group Pediatric Orthopedic Surgery at Orlando - Orlando (FL)

1 /5 Leandia Murphy: Unfortunately, my daughter broke her thumb Sunday. I went to the Florida Hospital Centra Care that evening. Due to the type of dislocation in her thumb he did not have the adequate tools to correct so instead of making us go to the ER this same night I was instructed to see an Orthopedic doctor Monday. I was told to call about 8:15am to request a same day appointment. I called the first time no answer. The second time I called I was placed on hold. When the receptionist came back I explained I needed a same day appointment. The girl asked for my insurance I told her she needed the type of plan. Me being flustered I couldnt remember if it was a PPO or HMO plan but I asked either way can I at least schedule and give the info when I come in? She told me no because she wasnt sure if I needed a referral from my daughters primary doctor. Im now frustrated I say no problem let me call the insurance and Ill call back. I call the insurance verify I have an open access plan no referral needed. So I call back the next girl I spoke with name was Ebony I tell her my insurance she continues to take my demographic info. I realize she asks nothing about which type of insurance plan I have but as we continue the call she asks about my daughters injury and when it happened. I tell her last night. She proceeds to tell me I will need to wait 3-5 days for the swelling to go down so I will be wasting my time seeing a doctor today. They wont be able to do anything? I ask her twice you mean to tell me Im supposed to allow a child to wait 5 days with a broken finger? She says yes. I disconnect the call. I called Nemours scheduled an appointment, got my child seen, she was casted the same day! Im so disappointed in Florida Hospital and their service.

1 /5 Ro Ro: If I could give no stars I would! I drive an hour to my son’s appointment because I live far, only to find out my 1:00pm appointment was never even scheduled. I called 2 weeks ago to schedule over the phone and I was booked an appointment! The receptionist asked the office manager if the doctor would accommodate considering the situation, and I was told no, that they apologize and could schedule me to come in tomorrow! First of all my son and I missed work and school for this, and too bad you have receptionist that can’t make a dam appointment. Please do better don’t inconvenience people like that! I will schedule somewhere else for my son’s treatment, these people are irresponsible.

1 /5 Scott Williams: Set up and appointment a month early and tried repeatedly to find out the cost associated with the appointment. Did not receive a callback so on the day of my sons appointment I asked again and after checking her computer I was told I would owe 40% of the cost of the appointment. Keep in mind this turned out to be a pre consultation of 5 minutes to set up a longer consultation later on. I receive my bill and they took off roughly 2% and billed me $536 for a 5 minute pre consultation. When I called billing to ask what was going on they told me I would have saved a lot more money if I did not use any health insurance at all as I would have paid the cash price and now it was too late. I have canceled my next appointment and will find another office that does not ripoff and lie to their patients. You just cost yourself over 100k so great job there.

5 /5 Shana G: Staff is always kind and professional, and very efficient! Highly recommend.

5 /5 Kelly P: We love Dr Backus! She always takes the time to chat with my daughter and makes sure she understands the treatment plan.