1 /5 Tess G: I would like to start off by saying, I feel bad to post anything negative about my experience as the staff was overly welcoming. Extremely sweet and the salon is beautiful and very tidy. I cannot stress enough how sweet everyone is. However, this was a very unfortunate night for us. We were accidentally triple booked and I felt so bad, we called early that morning to see if they had one more spot available and they squeezed me in. (There was a slight scheduling mix up and that made her triple booked) I went with my sister and mother. My sister was told her hair would be 150 dollars and was charged 50 additional dollars for toner without being told and 45 for maybe a 1/3 inch cut my sister didn’t ask for as in the beginning she specified she was unsure if she wanted a cut but, Adrienne just started cutting my sisters hair without asking. My sister was originally told 150 and wound up floored when she was told her total was 250 dollars. She was promised a balayage and received simple highlights which she explicitly explained she did not want, they look extremely lazy and streaky...my nanny said they look like they’ve been grown out for 3 months....its almost disgusting how outrageously overpriced and completely unlike the pictures my sister had shown Adrienne. My mother had gone in for a nanoplasty and was told mid-session she could not wash it for 5 days or dye it for 1 week. Knowing this prior my mom absolutely would NOT have gotten this procedure done, as she likes her hair in a particular way for her job. This seems like something important to mention prior to an appointment so the client could prepare themselves properly. She was frustrated and left with her hair flat and with an orange cast (her hair is naturally black).The women was VERY heavy handed and pulled on her hair with the flat iron and unfortunately burned the ends of her hair. She and my sister are now crying and out 550 dollars (total). My hair was a homemade mess I needed fixed. I have a lot of hair and I understand she was very busy but I only re-colored 1/3 of my hair (underlights/peekaboo highlights) It was a swamp green from at home dye and the bleach could not lift it I wanted it blue and it became a a bright teal which looks fine. However, I am not a hair expert but the hair is 3 different colors at the roots and now i’m too upset to put my hair up.... My roots are blonde, brown and green not even blue....She also neglected to show me my roots so i was surprised when i went home and put my hair up. I genuinely would rather be told something cannot be done with my hair in 1 appointment than pay 200 dollars for 1/3 of my hair dyed 3 colors. I was told my hair would cost 150 dollars as well and I believe I was charged for a blow dry which she did not tell me was extra. I hope I save you all some time and money with my honest review....I wish I had seen an honest review before my family left with ruined hair and out nearly 1000 dollars. Overall, it was a night to remember....in a very unpleasant way. I do not say that lightly.
**REFUND/CUSTOMER SERVICE***
We reached out with a neutral party (my godmother) for any kind of compensation and she was told to leave her name and number as she would receive a call back from the owner. We have waited nearly a full week for some type of response after being told we would receive a call back from Adrienne herself which we never received. I cannot say i’m shocked as Adrienne has handled this whole situation very unprofessionally and this to me speaks high volumes about her level of customer service and what matters most to her which is not customer satisfaction. Something else important to note is that her salon is not accredited with the Better Business Bureau.
