1 /5 kris lane: I’m not one to leave bad reviews, if I have a bad experience, I usually make excuses for the situation. Like “maybe they were having a bad day” or “maybe they’re going through something at home “. Well not today. Today, Im leaving a review because my nails are probably damaged forever because of someone’s “bad day”. My nail plate is completely mangled, in one spot nearly drilled into my nail bed. I’m in tremendous pain. Some fingernails are so tender I can’t even touch them,
Some back story- 2/26/25 I didn’t have time to go to my regular salon to get my acrylics removed. I was in the area and seen your salon was open. I pulled in and checked the reviews and seen they were great! I went to the front and asked about acrylic removal and was told it was $15. A little expensive but it was the only opportunity I would have for a week. A gentleman took me back to the back station, looked at my nails and began his service. He clipped off the acrylic tips and immediately began drilling. Multiple times I had to pull my hand away because he was burning me with the drill on my nail plate. He decided to soak what was left. He wrapped my fingers in foil and walked away for 10 min. He came back, and instead of wiping away the goo, he just went in with the drill. He repeated this whole process 4 or 5 times. Never saying a single word to me. I was there for at least 40 minutes getting my nails removed only to have this extensive damage. Because I’m a hairstylist and I believe in tipping no matter what, I gave him a $10 tip on a $15 service. I have included a photo of the worst nail. I’m not sure how you can make this right- a few of my nails are most likely permanently damaged. I hope that you train your employees on the proper techniques of a nail drill in the future.
