1 /5 Melanie Wood Photography: I went to this salon for the first time and asked for my acrylic to be taken off and I would like gel on top of my natural nails.Well I got acrylic put back on so I decided well it’s fine I will do it next time.Then the color I chose looked nothing like the example swatches.The person filing my nails did not know what shape I wanted when I said soft coffin. She filed then square and I had to ask her to keep fixing the end because some were filed at an angle. Immediately as I left and got into my car, I saw that one of my nails the polish was smudged. I wasn’t sure, but I did not have time to come back. The next days were holidays and I still was not able to come back to have anything fixed because I was sick. More nail polish was just chipping off. We went back today to get it fixed, and the front office person said we had to talk to Vicki. I showed her my nail and the picture that I took the day after the original nail chip. She said it’s because I didn’t put my hand in the machine far enough to cure. I’ve been doing my nails for years. I highly doubt that was the reason than the same tech fix my nails, but she still did a bad job and had to file my thumbnails down and now they are so short and square again. I asked them why there are no color did not match the swatch and I did not get any response. That was a client sitting next to me and said yes I agree that’s a completely different color. I’m not really sure why they lack customer service and I try to be patient, but I just cannot believe that this is how they treat people. They could’ve simply said oh we are sorry about that. Let’s fix it for you. Nothing that happened to my nails was my fault. I’ve never had this happen at any other salon. The only reason that I went is because I was accompanying a friend.
